Company: Venables Bell + Parters
Location: Remote or San Francisco, CA
The Technical Services Coordinator provides primarily macOS and iOS technical and audio/video(A/V) support to the agency staff.
The Technical Services Coordinator is the primary support person functioning in a helpdesk role. We are looking for an entry-level Technical Services Coordinator to join the team. Creativity is important at VB+P across all departments, including in our IT department so the ideal candidate would be a creative and pro-active solution finder, self-starter, able to work and thrive in a fast-paced environment, can work independently and as a team member. This a great opportunity for someone who has some technical support experience and is looking for career growth and the opportunity to make significant contributions to the team.
•Monitor and respond to support requests in Zendesk Support system. •Onboard and offboard agency staff. •Create and update Zendesk Guide articles on relevant topics for agency and IT staff. •Assist Agency System Administrator with managing the tape backup system for our on-premise storage systems. •Become an expert in the use of our on-premise and cloud-based collaboration systems and assist staff with questions and setup of larger client and agency meetings or events. •Manage agency and production equipment and supplies; assist with purchasing new ones.
• An innate desire to help and support people.
•You are passionate about technology and in a continuous learning cycle but more importantly you always share what you know to help others. •1-3 years experience in a macOS environment providing end user support.
•Familiar with Apple products, Office365, Google G-Suite, Zendesk and Box. •You’re a logical and creative thinker with an ability to analyze issues quickly and provide solutions with clearly written or oral instructions. •Attention to detail along with a commitment to quality and confidentiality.
•College degree is desired but not required.
Who is VB+P? An independent advertising agency located in San Francisco who prides itself on being founded on two simple principles: Do right by our clients and do right by our people.
Apply by going here: