Technology Services Specialist - Temp, Boston

[poconnor]

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Job Description

The Technology Services Specialist (TSS) assists in activities that support the MassArt Client Services team in provisioning Technology resources and services for the MassArt community. The TSS acts as the Subject Matter Expert (SME) for Apple technologies including desktop, laptop, and mobile devices, and provides tier 3 support for Apple devices and software. The Technology Services Specialist regularly performs on-site and in-person technical support for hardware, software, peripherals, and other technology resources and services, and provides exceptional customer service to ensure customer satisfaction.

Position is temporary, non-benefited.

[Anyone hired for the temporary position will be eligible to apply for a full-time position when/if it is posted.]

$50.00 per hour

DUTIES AND RESPONSIBILITIES:

• Serves as an application administrator for technology support platforms including but not limited to macOS and Windows endpoint deployment and management tools and services.
• Configures, installs, repairs and upgrades endpoints including laptops, desktops, and mobile devices, and peripherals, including printers, scanners, and displays.
• Provides general support for endpoints, applications and services, and advance configuration of and troubleshooting for macOS, iOS, and Windows operating systems.
• Configures, deploys and manages network and security configurations for endpoints.
• Provides support for Technology department services and resources, including but not limited to directory services, collaboration and business productivity applications, drivers and software for peripherals, cybersecurity applications and services including enterprise backup, anti-malware, single sign-on, multi-factor authentication, privileged access management, service management tools including ticketing systems and knowledges base software.
• Supports the department's continual improvement process by making recommendations to improve technical operations, procedures and processes.
• Maintains and upgrades devices located in campus computer labs.
• Provides technology consulting services to students, faculty and staff, as needed.
• Provides excellent customer service to all members of the community to maintain and
• improve user satisfaction.
• Responsible for responding to, documenting, resolving and escalating service tickets and user documentation in a timely and efficient manner.
• Provides backup support for the Service Desk as needed.
• Provides tier 2 and 3 level support for all endpoints supported by the college.
• Assumes additional duties and responsibilities based on the College's evolving needs and requirements, at the discretion of the Deputy Chief Information Officer.

REQUIRED MINIMUM QUALIFICATIONS:

• Minimum one (1) year supporting, deploying and managing MacOS endpoints using Jamf.
• Jamf 100 certification.
• Bachelor's or Associate's Degree in Information Technology or directly related field or 3 years of full time experience applicable to this position.
• Experience with Active Directory, Office 365,Google Workspace and Adobe Creative Cloud.
• Familiarity with Information technology Services Management (ITSM) and Information Technology Infrastructure Library (ITIL).
• Prior experience with service management, service desk or help desk software.
   

PREFERRED QUALIFICATIONS:

• Experience supporting macOS endpoints in a Microsoft Active Directory environment.
• Experience evaluating, testing, deploying and updating Windows endpoints.
• Experience with Apple deployment and management tools:
• Apple School Manager
• Apple Business Manager
• Apple Configurator

Certifications:

• Jamf 200, 300, 400 certification.
• Apple Certified Support Professional or Apple Certified IT Professional badges.
• CompTIA ITF+, CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Server+.

Experience with Active Directory, Sophos Endpoint, CrashPlan, TeamDynamix, Adobe Creative Cloud, digital media and art and design applications (e.g., AutoDesk suite, Zbrush, AVID ProTools and Media Composer, Ableton Live, etc.).

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About MassArt

Founded in 1873, and celebrating its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.