Jamf Nation Community

rocketman · ‎09-24-2022

We're looking for a Jamf Expert to take lead on clients' cloud-hosted Jamf Pro environments. Clients range from schools and non-profits to SMB and Enterprise companies.

Work with the best Jamf Engineers on the planet and learn the ropes to managing enterprise clients at this fast growing Apple-based MSP!

Responsibilities:

You will work as part of a team that creates the best-in-class Jamf environments. Depending on your skillset and passion, you may do any (or all) of the following:

Projects

Lead update meetings with client stakeholders about the progress of time sensitive projects
Lead whiteboard sessions about the technical aspects of a specific project
Collaborate with our team to build an incredible Jamf Pro server that brings clients to a Rocketman Approved state
Implement change management procedures

Maintenance

Provide Tier 3 support for Jamf Pro
Provide Escalated Tier 2 support for select clients
Collaborate with the client’s Help Desk to automate solutions and create quick fixes in Self Service for common user issues
Meet regularly with stakeholders to ensure all their needs are met
Proactively maintain client’s servers based on macOS and Jamf updates
Build custom scripts and solutions to aid in managing all our client’s environments
Collaborate with other Rocketman engineers to develop elegant solutions for complex issues

The Jamf Toolkit

Help maintain the new product Rocketman is launching, the Jamf Toolkit
Maintain multiple versions of macOS including betas for testing
Create new solutions for Mac Admins to add to the Jamf Toolkit

Other

Lead monthly Mac Admin meetups
Blog on the latest Jamf updates
Create YouTube videos on the latest Jamf updates
Present at JNUC and other conferences

Required Qualifications:

Jamf 300 certification
Bash scripting experience
Jamf API Experience
Knowing Jamf Pro inside and out, including: Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, Jamf Integrations with SSO, LDAP, Could Identity Providers and SMTP
Up to date knowledge of latest Apple best practices
Self starters will thrive. This remote role is designed to have significant autonomy once trained.
Ability to establish and maintain effective working relationships with coworkers.
Strong written and verbal communication skills, both internally and externally with organizations.
Strong Internet capabilities and a controlled work space for video conferencing both internally and externally
Comfortable with ‘Work From Home’ remote etiquette such as managing noise and backdrops during Zoom calls, and collaboration using Slack and G Suite, etc.

Preferred Qualifications