GlobalProtect Requests System Keychain Access on Mac OS X Clients


To all, I need to set up a script package to deploy to our school (UNCA) any help would be great. Thank you in advance

GlobalProtect Requests System Keychain Access on Mac OS X Clients


Created On 09/25/18 20:40 PM - Last Modified 01/14/21 02:43 AM







  • Machine Certificate authentication is used on MAC OS X clients. During the GlobalProtect connection process, the user needs to enter the Local Administrator account credentials to allow access to the System keychain twice.


  • Existing GlobalProtect Infrastructure
  • macOS endpoints 


  • When using Machine Certificates with GlobalProtect on Mac OS X Clients, the certificate must be accessed from the "System" keychain in MAC OS X.  This will cause a Keychain Access prompt to appear twice when the client attempts to access the certificate for verification against both portal and gateway.



As a workaround, you can implement the following steps:

  1. Open the Keychain Access application and locate the Machine Certificate issued to Mac OS X Client in the System keychain.
  2. Right-click on the private key associated with Certificate and click Get Info, then go to the Access Control tab
  3. Click '+' to select an Application to allow
  4. Press key combination <Command> + <Shift> + G to open Go to Folder
  5. Enter '/Applications/' and click Go
  6. Find PanGPS and click it, and then press Add
  7. Save Changes to private key


Note: The steps above allows GlobalProtect access to only THIS certificate and private key.  It will no longer prompt for keychain access, giving users a seamless, no-touch experience with Palo Alto Networks GlobalProtect.

Note: If the workaround provided above doesn't work, please do: 

  1. Move the certificate from System keychain to Login keychain
  2. Step-1 should then create a prompt similar to below.  Click on "Always Allow"



  • The procedure has to be done again every time client is updated.



Contributor III

If you put the certificate in a configuration profile, you can select box labeled "Allow all apps access". That should prevent users being prompted to authenticate.


thank you for replying

Contributor II

Unfortunately the user needs to be a local administrator to complete the steps above.

Palo Alto Engineering have confirmed that the use of device certificates issued through Jamf are not supported and that the poor user experience exhibited in the use of their product - especially by standard users - is expected.