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Question

Accidentally released a device from Apple School Manager

  • Jul 18, 2019 4:20 PM UTC
  • 9 replies
  • 399 views
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I have an iMac that was in Apple School Manager. I meant to temporarily unassign it for troubleshooting purposes, but I think I must have released the device instead because now I am not able to add the serial number back into ASM. Apple Support told me that I'm basically out of luck and I can never add that computer back into our DEP ever again. They told me that it is essentially released forever.

I can't believe that even Apple cannot help me re-assign this device, even with proof of ownership. Has this happened to anyone else? And if so, were you ever able to re-assign the device in ASM somehow?

      9 replies

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      • diradmin
      • Valued Contributor
      • Jul 18, 2019 5:04 PM UTC

      @rmonaghan Been there, done that -- true story!

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        • lcadhelpdesk
        • New Contributor
        • Jul 18, 2019 6:01 PM UTC

        You used to be able to call and provide proof of purchase to get a Mac added back in. It's not that it isn't possible, it's that Apple does not want to. There is not much you can do about it unless you can get the original store to return/resell the device, creating another transaction, that can then be done under your sell-to account.

          AlanSmith
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          • AlanSmith
          • Valued Contributor
          • Aug 7, 2019 1:18 AM UTC

          Aha, here's the discussion I was looking for!

          So yep, in the same boat here!

          We released about 80 iMacs that had been replaced and were being sold off. However about 10 computers are being kept around as Hot-Swap and Service Desk machines.

          So if it cannot be added to Apple School Manager and thus assigned to our MDM that way, what is the best way to get it into the same state as one of our classroom computers that has been enrolled via DEP?

          Any and all suggestions welcome!

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          • seraphina
          • Valued Contributor
          • Aug 7, 2019 1:45 AM UTC

          Try readding the device by its PO. I did this once. It wouldn't add by Serial #, so I used the PO and it worked fine.

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          • deandixon122
          • New Contributor
          • Jan 21, 2020 4:08 PM UTC

          excellent post

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          • jorgesotnas
          • New Contributor
          • Oct 24, 2020 6:17 PM UTC

          Is don't make any sense...

            zrs_jamf
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            • zrs_jamf
            • New Contributor
            • Jul 25, 2023 8:08 PM UTC

            Agreed haha! We have an old iMac that needs to be added! on big sur

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            • powelld
            • New Contributor
            • Jun 5, 2024 11:22 AM UTC

            Hi All.

            Hit this issue today with some iMacs and got around it by downloading the Apple Configurator App to an iPhone, and following this article - Add a new Mac using Apple Configurator for iPhone – Apple Support (UK)

            A Bit late to the party I know, but all the best anyway.

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              • sam89
              • New Contributor
              • Sep 5, 2024 10:33 AM UTC

              Hi All.

              Hit this issue today with some iMacs and got around it by downloading the Apple Configurator App to an iPhone, and following this article - Add a new Mac using Apple Configurator for iPhone – Apple Support (UK)

              A Bit late to the party I know, but all the best anyway.


              It worked, I released iPad from Apple School Manager accidentally and added it back with Apple configurator. It added it back and works like a charm!0

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