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Does anyone have a solution for deploying Adobe CC packages on Catalina? I just created a new package from the Admin Console today, since I thought the old one wasn't compatible and uploaded it, but the policy fails during enrollment, check-in, or manually via self-service. The error is



"The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance" "The package is attempting to install content to the System volume"



I'm guessing that second line is more telling. Must be a new security design in Catalina?



I'm also experiencing this with another package as well. The packages work fine under Mojave or prior though.



The other interesting thing is that if the packages are pre-installed in Mojave, and then the computer is upgraded to Catalina, then the software functions just fine.



Both were created as packages in Composer on the latest jamf pro 10.16 apps.

@gshackney Yes, if you can tolerate your users seeing trial versions of apps for which they're not licensed.



@monaronyc Certainly worth a try; as always, YMMV.


If it means only installing what they want, I won't mind that. Just switched to Named User Licensing leveraging our logins with federation. Working well! Our licensing only gives access to the items in the below screen shot.
Gabe Shackney
Princeton Public Schools


@gshackney I work in a community college setting and I'll say that each environment and group of users can be different with their own challenges but I can tell you that in our environment we used to let our marketing people install their Adobe applications when they wanted to and it was a disaster. One lady in particular always had to have the latest, greatest as soon as it was available and within anywhere from 24hrs to a week, she had all kinds of problems with her work where we would then have to sit with her to detangle the mess she made. If I remember right, it was almost always InDesign. After going through this with her and others a couple years, we took advantage of a change in management to present our issues and they agreed that we should control software rollout. They're probably just as understaffed as our dept is so they don't like unplanned down time.



While marketing could still run into bugs, this way we have a better chance of preparing for issues that might come up. We've been doing it this way a few years now and it's night and day better. Initially we got it to them within a month of Adobe's newest versions being released in the fall but now we're doing it at the end if the fall semester. It works better for them and us.



As for the rollout we're currently rolling out the monster package. This isn't my choice. I'd prefer to break it up and offer them up through Self Service but my director isn't fond of that idea. He's been pushing Self Service for some other things though lately so I hope to convince him to switch things over soon. In either case though it's made available more on our schedule for support reasons.


@dan-snelson
How did you create the PPPC profile for adobe.acc.installer.v2?
I have tried using PPPC Utility with /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 but from there you can't add it
It seems I have the same problem on catalina with some Adobe pkg created from the console
Thank you!


Zipping up the pkg (not letting jamf do it) well enough in catalina. Easier than dmg, either way though Adobe should be providing flat pkgs and would not have to do this.


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