@krusea That's good to know you're also having issues with Acrobat. I'll start building an Acrobat-less package now to test (and maybe if I'm lucky it will be done by the end of the day!). I'm surprised you're having issues with Self Service, though; I have had no troubles with it.
I thought I read somewhere that Reader had to be installed first before other packages... maybe that's what you guys are running into?
here's an older link that doesn't exactly say that but may help
https://helpx.adobe.com/creative-cloud/packager/deploying-acrobat.html
I have no problems installing Adobe Acrobat DC via Self-Service.
@CasperSally I believe that is the case on Windows, but I've never had to deploy Acrobat first on Mac
On a second computer I was able to install just Acrobat via Self Service and then all of the other Creative Cloud apps via Self Service without any problems. On a third computer I was able to install all of the Creative Cloud apps including Acrobat without a problem. So maybe there was something weird on the first computer.
UPDATE: I created a package with all CC apps except Acrobat and was able to deploy it successfully to a non-logged in computer (copied package via scp, then ssh'ed to computer and ran package via installer command). It's definitely something with the Acrobat package. More testing next week, I guess!
I was having the same issue. I was able to install the full suite from Self Service, but the same package failed when installing during imaging.
After reading all of the above comments, I recreated my Adobe CC 2015 package without Acrobat using CCP, and have successfully installed the full suite at imaging time. I then created a separate installer for Acrobat Pro DC and have successfully deployed both the Acrobat and CC 2015 package at imaging. Acrobat priority 10, CC 2015 priority 15.
I have the same issues. The complete package works when installed through the Self Service. During imaging it fails.
I just made a new package without Acrobat DC and then it installs fine during imaging. So now I do the same as @stevevalle .
And to give some more information; I just use the pkg and not the wrapped dmg.
@stevevalle Thanks for that information! I'm building an Acrobat-only package now to see if I can pair it with the everything-but-Acrobat package I made previously for testing.
@mpeski Thanks for confirming this works for you too. I don't understand what you mean by
I just use the pkg and not the wrapped dmg.
Can you explain?
@etippett : I used the pkg that was made by using CCP. I know a lot of people use to wrap the pkg in a dmg and use the InstallPKGfromDMG script to install Adobe. I didn't need to use this, it just works fine by using the pkg.
@mpeski What kind of distribution point/share are you using? The DMG method is only needed for SMB shares, so I assume that's what you're using. It would be awesome if we no longer have to go through those extra steps!
@stevevalle No such love for me. I'm not using Casper Imaging (DeployStudio actually, which is calling the Casper binary with a custom trigger for my first boot policies), but Acrobat will not install when no one is logged in. The rest of the suite installs just fine.
I found some more log files (/Library/Logs/Adobe/Installs/ there's one file for each app) and cross-referenced these against installer.log. From these it's clear that the issue is that a component of Acrobat is attempting to determine the current user and is failing.
Jun 29 12:23:07 adj-102-m0l5a.local installer[11440]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Yo5SKG/Scripts/com.adobe.AcroServicesUpdater.BIimfb
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Yo5SKG/Scripts/com.adobe.armdc.app.pkg.z8tQI2
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Info: Installing updater files...
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Installing asset /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Copying /tmp/com.adobe.AcrobatRefreshManager/Acrobat Update Helper.app
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Installing asset /Library/Application Support/Adobe/ARMDC/Application/AcrobatUpdaterUninstaller
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Installing asset /Library/Application Support/Adobe/ARMDC/Application/Adobe Acrobat Updater.app
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Copying /tmp/com.adobe.AcrobatRefreshManager/Adobe Acrobat Updater.app
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Installing asset /Library/Application Support/Adobe/ARMDC/Application/AcrobatUpdateHelperLib.dylib
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Info: Installing ARMDC Agent update registration file...
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Installing file /Library/Application Support/Adobe/ARMDC/Registered Products/com.adobe.ARMDCHelper.plist
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Info: Installing HelperTools...
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Installing com.adobe.ARMDC.SMJobBlessHelper
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Installing com.adobe.ARMDC.Communicator
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Info: Installing HelperTool plists...
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: 2015-06-29 12:23:08.219 ARMInstallTool[11570:43090] Trying to get User name from HOME
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: 2015-06-29 12:23:08.220 ARMInstallTool[11570:43090] Trying to get User name from CF APIs
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: 2015-06-29 12:23:08.221 ARMInstallTool[11570:43090] Unable to get user name of current user
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: Failed to create the scheduler
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: ./postinstall: ERROR: Postinstall exited with error code -1.
Jun 29 12:23:08 adj-102-m0l5a.local installer[11440]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Acrobat DC Installer.pkg”." UserInfo=0x7fca65ea0200 {NSFilePath=./postinstall, NSURL=#armagent.pkg -- file://localhost/Volumes/CreativeCloud2015_AcrobatOnly_Install/CreativeCloud2015_AcrobatOnly_Install.pkg/Contents/Resources//Setup/APRO15.0en_US/Acrobat%20DC/Acrobat%20DC%20Installer.pkg, PKInstallPackageIdentifier=com.adobe.armdc.app.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat DC Installer.pkg”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package U201cAcrobat DC Installer.pkgU201d.";
NSURL = "#armagent.pkg -- file://localhost/Volumes/CreativeCloud2015_AcrobatOnly_Install/CreativeCloud2015_AcrobatOnly_Install.pkg/Contents/Resources//Setup/APRO15.0en_US/Acrobat%20DC/Acrobat%20DC%20Installer.pkg";
PKInstallPackageIdentifier = "com.adobe.armdc.app.pkg";
}
Jun 29 12:23:08 adj-102-m0l5a.local installern11440]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Acrobat DC Installer.pkg”." UserInfo=0x7fca65ea0200 {NSFilePath=./postinstall, NSURL=#armagent.pkg -- file://localhost/Volumes/CreativeCloud2015_AcrobatOnly_Install/CreativeCloud2015_AcrobatOnly_Install.pkg/Contents/Resources//Setup/APRO15.0en_US/Acrobat%20DC/Acrobat%20DC%20Installer.pkg, PKInstallPackageIdentifier=com.adobe.armdc.app.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat DC Installer.pkg”.}
Jun 29 12:23:09 adj-102-m0l5a.local installer.11440]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jun 29 12:23:14 adj-102-m0l5a.local installda275]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (79)
The component appears to be some sort of updater schedule mechanism. Updates are disabled in my CCP package (users are non-admins) so I'm not sure why this is even installing. I'm going to look for ways to disable it, or even modify the post flight script that is causing the problem.
Eric
@etippett : We use SMB shares. Clients use HTTPS to download the packages.
@mpeski Ah, that's the difference. Unfortunately some of our distribution points are hosted on SANs that we have no way to enable HTTP(S) downloads...
@mpeski We switched over from SMB shares to AFP shares because of Adobe. I didn't want to keep creating the installers using CCP and then wrap them into a dmg every time. Too much time wasted!
@etippett If you are using an SMB share, wrap it in a dmg and use the shell script to install it. I used this method many times and works well.
@stevevalle : Yep, that's what we're doing. AFP isn't an option for us, either. We have an all-Windows infrastructure and let our license for ExtremeZ-IP lapse. I agree it's a waste of time, but a few hours of my time isn't worth the $5,000 or so license cost on ExtremeZ-IP ;)
@stevevalle Could you possibly check your install.log and see what it says about determining the current user? I'm still curious how it's working for you with no one logged in but is failing for me.
Thanks!
@etippett Here is a snippet of the install.log. Seems like root level access is being used.
Jul 1 08:07:11 iMac installer[4217]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 1 08:07:11 iMac installer[4217]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015_Install.pkg
Jul 1 08:07:11 iMac installer[4217]: Set authorization level to root for session
Jul 1 08:07:11 iMac runner[4230]: Administrator authorization granted.
Jul 1 08:07:11 iMac installer[4217]: Will use PK session
Jul 1 08:07:11 iMac installer[4217]: Starting installation:
Jul 1 08:07:11 iMac installer[4217]: Configuring volume "Macintosh HD"
Jul 1 08:07:11 iMac installer[4217]: Preparing disk for local booted install.
Jul 1 08:07:11 iMac installer[4217]: Free space on "Macintosh HD": 1.09 TB (1087991971840 bytes).
Jul 1 08:07:11 iMac installer[4217]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.42178aO6PM"
Jul 1 08:07:11 iMac installer[4217]: IFPKInstallElement (1 packages)
Jul 1 08:07:11 iMac installer[4217]: Using authorization level of root for IFPKInstallElement
Jul 1 08:07:11 iMac installd[3643]: PackageKit: Adding client PKInstallDaemonClient pid=4217, uid=0 (/usr/sbin/installer)
Jul 1 08:07:11 iMac installer[4217]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Jul 1 08:07:11 iMac installd[3643]: PackageKit: ----- Begin install -----
Jul 1 08:07:11 iMac installd[3643]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Jul 1 08:07:11 iMac installd[3643]: PackageKit: packages=(
"PKJaguarPackage <file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015_Install.pkg>"
)
Jul 1 08:07:11 iMac installd[3643]: PackageKit: Extracting file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/405B4161-572F-44CF-BB82-0BF002C44F61.activeSandbox/Root, uid=0)
Jul 1 08:07:11 iMac installd[3643]: PackageKit: prevent user idle system sleep
Jul 1 08:07:11 iMac installd[3643]: PackageKit: suspending backupd
Jul 1 08:07:11 iMac installd[3643]: PackageKit: Executing script "./preinstall" in /Library/Application Support/JAMF/FirstRun/PostInstall/Resources/Adobe CC 2015 v1.1_Install.pkg/Contents/Resources
Jul 1 08:07:11 iMac installd[3643]: ./preinstall: CCP Package Installer : preinstall launched...
Jul 1 08:07:11 iMac install_monitor[4231]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Jul 1 08:07:11 iMac installd[3643]: ./preinstall: CCP Package Installer : Working directory is /Library/Application Support/JAMF/FirstRun/PostInstall/Resources/Adobe CC 2015 v1.1_Install.pkg/Contents/Resources
Jul 1 08:07:11 iMac installd[3643]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...
@stevevalle Thanks for posting. I would guess that yes, root is being used to run the install by Casper Imaging, just as it is when my Casper policy runs. What doesn't make sense is why for you the Adobe package seems to be able to determine that root is the current user and continue with the install, whereas in my situation it cannot and fails. Would you mind searching your install.log for anything similar to "./postinstall: Info: Installing HelperTool plists..." and including the next 20 or so lines after that if you find it? That seems to be the specific point at which my install is failing and lines are logged mentioning that it is trying and unable to determine the current user. I'd be curious to see what your logs say at this point.
FWIW I was supposed to have a call with Adobe at 2:00 on this today. They finally called closer to 2:45. Here's how it went:
Adobe: Can you please describe the issue?
Me: [patiently explains, trying to hide annoyance at having to do so since I've been sending emails for four days with detailed descriptions, error codes, and log files]
Adobe: Have you seen any error codes?
Me: Yes, those are in the ticket
Adobe: And you sent log files too?
Me: Yes
Adobe: OK, I'll have to read those and get back to you
Me: @#$&#$^&#$@#$!@&$@#%*@
@etippett Here is a snippet from the install.log file.
Jul 2 15:48:37 TestAdobeCC installer[3252]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 2 15:48:37 TestAdobeCC installer[3252]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015%20v1.1_Install.pkg
Jul 2 15:48:37 TestAdobeCC installer[3252]: Set authorization level to root for session
Jul 2 15:48:37 TestAdobeCC runner[3270]: Administrator authorization granted.
Jul 2 15:48:37 TestAdobeCC installer[3252]: Will use PK session
Jul 2 15:48:37 TestAdobeCC installer[3252]: Starting installation:
Jul 2 15:48:37 TestAdobeCC installer[3252]: Configuring volume "Macintosh HD"
Jul 2 15:48:37 TestAdobeCC installer[3252]: Preparing disk for local booted install.
Jul 2 15:48:37 TestAdobeCC installer[3252]: Free space on "Macintosh HD": 1.09 TB (1089783398400 bytes).
Jul 2 15:48:37 TestAdobeCC installer[3252]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.3252aGxmtv"
Jul 2 15:48:37 TestAdobeCC installer[3252]: IFPKInstallElement (1 packages)
Jul 2 15:48:37 TestAdobeCC installer[3252]: Using authorization level of root for IFPKInstallElement
Jul 2 15:48:38 TestAdobeCC installd[3280]: installd: Starting
Jul 2 15:48:38 TestAdobeCC installd[3280]: installd: uid=0, euid=0
Jul 2 15:48:38 TestAdobeCC installd[3280]: PackageKit: Adding client PKInstallDaemonClient pid=3252, uid=0 (/usr/sbin/installer)
Jul 2 15:48:38 TestAdobeCC installer[3252]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Jul 2 15:48:38 TestAdobeCC installd[3280]: PackageKit: ----- Begin install -----
Jul 2 15:48:38 TestAdobeCC installd[3280]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Jul 2 15:48:38 TestAdobeCC installd[3280]: PackageKit: packages=(
"PKJaguarPackage <file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015%20v1.1_Install.pkg>"
)
Jul 2 15:48:38 TestAdobeCC installd[3280]: PackageKit: Extracting file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015%20v1.1_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/0EE81D03-F54E-41EA-8366-A6715973D6CC.activeSandbox/Root, uid=0)
Jul 2 15:48:38 TestAdobeCC installd[3280]: PackageKit: prevent user idle system sleep
Jul 2 15:48:38 TestAdobeCC installd[3280]: PackageKit: suspending backupd
Jul 2 15:48:38 TestAdobeCC installd[3280]: PackageKit: Executing script "./preinstall" in /Library/Application Support/JAMF/FirstRun/PostInstall/Resources/Adobe CC 2015 v1.1_Install.pkg/Contents/Resources
Jul 2 15:48:38 TestAdobeCC installd[3280]: ./preinstall: CCP Package Installer : preinstall launched...
Jul 2 15:48:38 TestAdobeCC install_monitor[3281]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Jul 2 15:48:38 TestAdobeCC installd[3280]: ./preinstall: CCP Package Installer : Working directory is /Library/Application Support/JAMF/FirstRun/PostInstall/Resources/Adobe CC 2015 v1.1_Install.pkg/Contents/Resources
Jul 2 15:48:38 TestAdobeCC installd[3280]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...
Jul 2 15:48:44 TestAdobeCC softwareupdated[2304]: JS: 10.10.3
Jul 2 15:48:50 TestAdobeCC softwareupdated[2304]: SoftwareUpdate: elapsed scan time = 22.7
Jul 2 15:48:50 TestAdobeCC softwareupdated[2304]: SoftwareUpdate: 031-25780 is unseen ramped
Jul 2 15:48:50 TestAdobeCC softwareupdated[2304]: Scan (f=1, d=0) found 9 updates: 031-04978, 031-14180, 031-21283, 031-21828, 031-23257, 031-25509, 031-25780(R), 031-26308, zzzz031-13738 (plus 127 predicate-only)
Jul 2 15:48:50 TestAdobeCC softwareupdated[2304]: Package Authoring: File FWAVC.framework/Versions/A/FWAVC is not in either expected pre- or post-patch state for (package: com.apple.pkg.update.os.10.10.4.14E46.delta)
Jul 2 15:48:50 TestAdobeCC softwareupdated[2304]: Package Authoring: finalSHA1String = 2276768b20f52471f8097c493254cae3f0e2f33f, digest = 1edd7f907902ac44e0d895302abe4fa7d8393e94 (package: com.apple.pkg.update.os.10.10.4.14E46.delta)
Jul 2 15:48:51 TestAdobeCC softwareupdated[2304]: Ramped updates marked
Jul 2 15:48:51 TestAdobeCC softwareupdated[2304]: Removing client SUUpdateServiceClient pid=2598, uid=0, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate)
Jul 2 15:53:34 TestAdobeCC installer[3937]: Product archive /Library/Application Support/JAMF/FirstRun/PostInstall/Resources/Adobe CC 2015 v1.1_Install.pkg/Contents/Resources//Setup/GSDK1.4en_GB/Adobe Gaming SDK 1.4.pkg trustLevel=100
Jul 2 15:53:35 TestAdobeCC installer[3937]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 2 15:53:35 TestAdobeCC installer[3937]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015%20v1.1_Install.pkg/Contents/Resources//Setup/GSDK1.4en_GB/Adobe%20Gaming%20SDK%201.4.pkg#mac.pkg
Jul 2 15:53:35 TestAdobeCC installer[3937]: Set authorization level to root for session
Jul 2 15:53:35 TestAdobeCC runner[3938]: Administrator authorization granted.
Jul 2 15:53:35 TestAdobeCC installer[3937]: Will use PK session
Jul 2 15:53:35 TestAdobeCC installer[3937]: Starting installation:
Jul 2 15:53:35 TestAdobeCC installer[3937]: Configuring volume "Macintosh HD"
Jul 2 15:53:35 TestAdobeCC installer[3937]: Preparing disk for local booted install.
Jul 2 15:53:35 TestAdobeCC installer[3937]: Free space on "Macintosh HD": 1.08 TB (1076682690560 bytes).
Jul 2 15:53:35 TestAdobeCC installer[3937]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.3937Ytosh5"
Jul 2 15:53:35 TestAdobeCC installer[3937]: IFPKInstallElement (1 packages)
Jul 2 15:53:35 TestAdobeCC installer[3937]: Using authorization level of root for IFPKInstallElement
Jul 2 15:53:35 TestAdobeCC installer[3937]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Jul 2 15:53:35 TestAdobeCC installer[3937]: PackageKit: ----- Begin install -----
Jul 2 15:53:35 TestAdobeCC installer[3937]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Jul 2 15:53:35 TestAdobeCC installer[3937]: PackageKit: packages=(
"PKLeopardPackage <file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015%20v1.1_Install.pkg/Contents/Resources//Setup/GSDK1.4en_GB/Adobe%20Gaming%20SDK%201.4.pkg#mac.pkg>"
)
Jul 2 15:53:36 TestAdobeCC installer[3937]: PackageKit: Extracting file://localhost/Library/Application%20Support/JAMF/FirstRun/PostInstall/Resources/Adobe%20CC%202015%20v1.1_Install.pkg/Contents/Resources//Setup/GSDK1.4en_GB/Adobe%20Gaming%20SDK%201.4.pkg#mac.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/FCACAEBF-93DC-4473-A36D-8838822A2E00.activeSandbox/Root/Applications/Adobe Gaming SDK 1.4, uid=0)
FWIW, I see that CCP has been updated in the last 24-36 hrs to v1.9.1, build 6.
Clicking on 'What's new?' takes me to the documentation page but I don't think it's been updated for this latest version.
@mdonovan
CCP 1.9.1 was suppose to fix an issue with serialized versions of InDesign 2015 and inCopy 2015. The issue was that both of those applications would launch with an error saying "This application is missing the creative cloud app, please download it from Adobe.com".
Sadly, CCP 1.9.1 didn't even fix that issue.
https://helpx.adobe.com/creative-cloud/kb/indesign-incopy-issue-cc-required-but-damaged.html
@stevevalle Thanks for providing that snippet but unfortunately it's not quite what I was looking for. Were you not able to find the string "./postinstall: Info: Installing HelperTool plists..."? That's the portion I'm interested in.
@mdonovan I was prompted to update CCP as well. Now my version shows 9.0.0.106.
@Abdiaziz That stinks it didn't help you with that issue; it did alleviate it for me.
Eric
@etippett
This is the error I receive using a serialized package of InDesign 2015.
@Abdiaziz Yeah, that's the same one I was getting. Are you including the Creative Cloud Desktop app in your package? I realized I misspoke earlier. I can't say for sure whether CCP 9.0.0.106 fixed it or not, as at the same time we decided to start including CCD in the package, whereas we hadn't been previously. Perhaps since CCD is in the package now that prevents the error.
