Hi Folks,
We try to deploy the Adobe Creative Cloud Package, created with Adobe CCP Creative Cloud Packager. When the package is created we upload it to the JSS with Casper Admin. Then we use a policy to install the package on the clïents.
We never managed to install the package. Neither through direct install nor cache package and then install package. Also we tried to add the package to a DeployStudio workflow with the same error:
Installation failed. The installer reported: installer: Package name is adobecc_nl_16062015
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
If we login as localadmin on a 10.10 machine and run the package locally everything works fine and the whole suite is installed correctly. We have tried every possible way we could think of to make this work. Hope the community has some experience and tips for helping us on this matter.
@etippett
We do not include the creative cloud app in our packages. I have CCP version 1.9.1.6 and Adobe Application manager version 9.0.0.106 (Latest for both).
An update for those experiencing issues with Acrobat not installing at the login window:
I finally received an answer from Adobe after sending them my CCP-built package for them to test with. They were able to verify and re-create the issue and logged it as a bug. Apparently it only affects the "Continuous" release track of Acrobat DC (I wasn't aware of the Continuous and Classic tracks and am still sorting out the details; you can read up on them here). The engineering team is planning on rolling the fix into the next update, which is supposed to be out mid-next week. I am supposed to be notified when this update is released and then will have to build a new package in CCP. Apparently with the Continuous track CCP always downloads the latest version available and the individual updates do not show up nor can they be selected/de-selected like with the other apps.
Eric
Has anyone heard anything about a CCP update?
I believe it updates itself when you launch it if it needs to.
@andysemak Are you asking since 1.9.1.6 that was discussed above? No, I've not heard of any updates since then.
Does that fix the bug which prevents the pkg from installing at the loginwindow?
I haven't received an update to CCP since 06/29/15.
@andysemak
Nope, it has not.
The update that is supposed to fix the login window issue is not for CCP but Acrobat DC Continuous. I have not heard anything yet about that update being released. I'll see if I can find anything out.
Just found this on the Adobe site
Couldn't see anything specific in the release notes at a quick glance but i'll build a new pkg and let you guys know the outcome.
@andysemak Can you share the web address where you found that?
Sure
https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
Thanks for linking that @andysemak
It sucks that Adobe doesn't have exact dates for their other products.
Example:
https://helpx.adobe.com/indesign/indesign-releasenotes.html
Thanks @andysemak . Here's some other info I found:
https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dccontinuousjuly2015.html
I did get a voicemail from the Adobe tech support rep I've been working with that a new version had been released. He didn't specifically say it would fix this issue, but I assume that's why he called. He did not provide a version number, but did say he'd send a download link, though I've not received that yet. I'll post updates as I get more info on what version is supposed to fix this.
OK, I got the installer link from my Adobe tech, but it's an incremental update, not a full installer. This won't solve the issue then, since I would still need to install the broken CCP package first, then this update. I've responded asking for more details. It is version 1500820082 that supposedly fixes the issue, however.
I found another issue with InDesign CC 2015. When I run the Remote Update Manager the Indesign update AdobeInDesignCC2015-11.0/11.0.1.105 fails. It only installs fine on Macs that have the Adobe Creative Cloud app installed.
Has anyone else experienced this as well? I suppose it's related to the issue with InDesign when starting the program.
For now I just made a new package with this update included. That works fine. Since we're still testing and not use it in production it won't be an issue when we put CC 2015 in production.
The soultion to this (image below), is to rename a folder in /Application Support. Adobe InDesign 2015 will open normally once you rename the folder. The can be done in the Adobe InDesign policy with a script set to 'After'.
mv /Library/Application Support/Adobe/Adobe Desktop Common /Library/Application Support/Adobe/Adobe
This is the workaround that Adobe has made for OS X and Windows.
@Abdiaziz this is what I tried and solves the startup issue. But the update fails even when this workaround is applied.
For Windows the update of the CCP solves the problem, for Mac unfortunately not.
