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Question

Adobe creative cloud packager failing

  • June 21, 2018
  • 3 replies
  • 31 views
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Hey guys,
Im getting ready to update and image my school laptops. im having issues getting the adobe creative cloud packager to download/create my photoshop packages when i add the 19.1.5 update and the camera raw updates i get a "invalid download file" error that i cant seem to correct.

Anyone else run into this?

Regards,
Dylan_YYC

3 replies

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  • sbirdsley
  • Contributor
  • June 21, 2018

Does Creative Cloud packager perform the same under a different user ID? I feel at one point I had some odd download/update issues that only occurred under one ID but worked fine on others

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  • Dylan_YYC
  • Author
  • Valued Contributor
  • June 21, 2018

@sbirdsley hmm, just tried that with the same results. Ive also fully removed the CCPkger from my computer and reinstalled, same issue.

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  • CapU
  • Honored Contributor
  • June 25, 2018

Solution 1: Rename the OOBE folder

Close the Creative Cloud Packager, and follow the below steps:

Navigate to the Adobe folder.

Mac OS: Macintosh HD/Users/[user name]/Library/Application Support/Adobe

Rename the OOBE folder.

Launch the Creative Cloud Packager.

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