Skip to main content
Question

Adobe Creative Cloud Update Issue

  • August 14, 2015
  • 5 replies
  • 44 views
A
Forum|alt.badge.img+13

This is not a Mac Deployment specific issue but I have several machines that are failing to update Adobe Creative Cloud. These machines previously had Production Premium C6, but were then loaded with Creative Cloud and CS6 removed, however all subsequent Adobe Creative Cloud downloads (fresh apps or updates) fail with the error U44M1|11. Adobe support was less than useful and suggested I simply enable ROOT and log in to that account to update applications. Has anyone come across this error in their deployments?

Thanks!

    5 replies

    S
    Forum|alt.badge.img+12
    • SGill
    • Valued Contributor
    • August 14, 2015

    I've had to log in as root to register several "garage" vendor apps, but never for Adobe updating...

    Updating rights should be controlled by whoever creates your CCP installer packages for your company….they can be blocked or allowed.

    A
    Forum|alt.badge.img+13
    • andrew_nicholas
    • Author
    • Honored Contributor
    • August 14, 2015

    Some of these machines just installed the Creative Cloud app on their own. The only thing I can think that is causing these issues is that they had AAMEE instance of CS6 before that somehow got out of whack when Creative Cloud was installed alongside.

    RobertHammen
    Forum|alt.badge.img+29
    • RobertHammen
    • Esteemed Contributor
    • August 14, 2015

    Did you purge all traces of CS6 before installing CC? Do you play with setting a custom umask on the Mac side? If you didn't do the uninstall, or you are playing with a custom umask, Adobe installers and updaters tend to not work correctly. </shocked> #not

    This is a different issue than if updates were disabled by your CCP

    You may want to break down and run the CC Cleaner tool and reinstall. Have you used CCP to package the apps and updates? May not be a half bad idea, for each machine that fails the update, to do the uninstall/reinstall dance. How many computers are you talking about here? Don't forget if you have apps (i.e. Suitcase or Universal Type Client) that install plugins, you may need to reinstall them after reinstalling CC.

    --Robert

    P.S. Last-ditch effort before nuking, could try chown -R root:wheel /Library/Application Support/Adobe and each of the individual CC apps/folders in /Applications and /Applications/Utilities, but this may screw things up even worse.

    A
    Forum|alt.badge.img+13
    • andrew_nicholas
    • Author
    • Honored Contributor
    • August 14, 2015

    Thanks for the update! No, the clients installed CC overtop of CS6 and so far its only two but there have a been a few other out of whack instances. We don't play with umask, and only some clients get the CCP packaged applications. I was afraid of it, but I'll give the Cleaner Tool a shot. Thanks again!

    bentoms
    Forum|alt.badge.img+35
    • bentoms
    • Hall of Fame
    • August 15, 2015

    @andrew.nicholas We've not got CC yet, (enterprise agreement coming).. But WAAAYYY back someone mentioned some AAMEE generated PKGs causing issues with CC.

    Which you reminded me of in one of your posts.

    Our plan is to nuke & pave the estate next year with Adobe CC, Office 2016 & 10.11 in the new build.

    Terms & ConditionsCookie settingsAccessibility statement