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Question

Adobe CS5.5 Premium installer trouble

  • May 15, 2012
  • 6 replies
  • 28 views
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We are new to Casper and almost nailed down everything but a clean Adobe CS5.5 Premium installer

This is the error I get from Casper:
An error occurred executing the policy "Install CS 5.5 Design Premium_Install" on the computer "NetBoot042".

Event log from the policy:

/usr/sbin/jamf is version 8.43 Executing Policy Install CS 5.5 Design Premium_Install... Mounting afp://XX.XXX.XX.XXX/CasperShare to /Volumes/CasperShare 1... Installing CS 5.5 Design Premium_Install.pkg... Installation failed. The installer reported: installer: Package name is Adobe Setup
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.) Unmounting file server... Running Recon... Gathering Application Usage Information... Finding Extension Attributes...

Any suggestions?

    6 replies

    talkingmoose
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    • talkingmoose
    • Community Manager
    • May 15, 2012

    Looks like you used AAMEE to create an Installer .pkg file. Correct?

    A few things:

    1. Have you tried manually running the .pkg file to see if it errors too?
    2. Are you trying to install this while someone is logged in to the machine?
    3. Does that person have browsers running? Browsers are a conflicting process.
    4. Did you select the option when creating your package to ignore conflicting processes?
    bentoms
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    • bentoms
    • Hall of Fame
    • May 15, 2012

    Looks lke you're trying to install off the share, can you cache then install?

    M
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    • martin11
    • Valued Contributor
    • May 15, 2012

    The installation would fail when you try to install Adobe during Casper Imaging (cause of the netboot). Did you check "This package must be installed to the boot volume at imaging time" in Casper Admin for the package (under Options)?

    C
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    • CheckMark
    • Author
    • New Contributor
    • May 15, 2012

    bentoms, I set it to be a cached package and put it in the shopping cart for self install, and its working now.

    martin, I did check that option as well. I used that option on my Office2011 installer.

    Im gonna wipe out and try the above suggested settings, thanks for your suggestions.

    Rob

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    • CheckMark
    • Author
    • New Contributor
    • May 15, 2012

    Ok, still getting error, but it installs???

    S
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    • shakim
    • Contributor
    • May 15, 2012

    AAMEE pkg's will fail to install if any web browser or adobe apps are opened. Also are you trying to install this on a machine that is booted off a "netboot" image?

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