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Thought this was a good read...working on my email to him now...

http://blogs.adobe.com/jnack/2008/12/notes_from_installer_mgmt.html#more

Thanks,
jeremy

Definitely worth reading. Passing it along to my co-workers.

Thanks for sharing!

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bill

William M. Smith, Technical Analyst
MCS IT
Merrill Communications, LLC
(651) 632-1492

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