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Question

AirPlay disconnecting after TVOS 14 update

  • December 14, 2020
  • 12 replies
  • 71 views

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Certain Apple devices have been continuously disconnecting from AirPlay after the TVOS 14 update on both wired and wireless LAN connections.

Problem:
The problem occurs in Safari when scrolling YouTube videos forwards/backwards or trying to Airplay YouTube videos after the video has already started. YouTube videos will sometimes play and scroll successfully with the Chrome browser.

Solution:
Upgrade MacOS and/or IOS. This problem does not seem to occur with MacOS Catalina and IOS 13 or above.

12 replies

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  • Author
  • New Contributor
  • December 14, 2020

Please share any observations or other solutions that you may have.

Thanks


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  • Valued Contributor
  • December 14, 2020

Works fine with AppleTV4k on 14.3 & 2014 15" MacBookPro with 10.15.7 'Catalina' with Security Update of Dec 14th applied.


JoshRouthier
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  • Valued Contributor
  • December 15, 2020

I have seen this issue very specifically for devices running macOS Mojave. Upgrading to Catalina seems to fix this issue.


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  • New Contributor
  • December 15, 2020

Yes- we have seen this here as well. I can tell you that it also happens on 10.15 as well however it is better. A solution I have found is to connect to AirPlay and then change your sound output to built-in or external speakers. Just don't use the ATV for sound. I am working with Apple now on this issue. 14.3 made no difference.


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  • New Contributor
  • December 15, 2020

We've experienced the same thing. Mojave + tvOS 14 = Problems 100% of the time. Catalina or Big Sur is the fix.


Forum|alt.badge.img+2
  • New Contributor
  • December 15, 2020

Question- do you have the same issues with TV's vs Projectors?


JoshRouthier
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  • Valued Contributor
  • December 15, 2020

Amongst our users, I have not heard that one is a better experience than another. Both seem to cause the issue of disconnecting when AirPlaying content


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  • Author
  • New Contributor
  • December 15, 2020

Equally the same on both TVs and projectors.


Forum|alt.badge.img+7
  • Contributor
  • January 13, 2021

Forgive me for bumping an older thread, but I was wondering if anyone has found a resolution (updating to 10.15 excluded)?


JoshRouthier
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  • Valued Contributor
  • January 13, 2021

Latest tvOS beta seems to resolve this issue


Forum|alt.badge.img+7
  • Contributor
  • January 14, 2021

@JoshRouthier tvOS 14.4 beta 2?


JoshRouthier
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  • Valued Contributor
  • January 14, 2021

@mike.pinto Correct!