Skip to main content

We are trying to set up Apple Classroom and we can't get it to work correctly. We are seeing even though we have added a full class, only one or two students show up. Iv'e checked that all student's are supervised and are running 9.3.1

We are using statically assigned groups - if that makes a difference.

Also do the class times need to be added? (I have, but we have a crazy schedule where this feature will be a pain to configure.)

Anyone have any luck?

Thanks ive just checked random users / profiles in casper and the EDU profile is their now to see if i can control them.

Cheers


@jouwstrab We are having the same issue of the students in the class going "offline" in the app.

We had very little issues last spring with Classroom. However, with iOS 10 and Classroom 1.1.1 it is extremely unreliable.


@jouwstrab We are having the same issue of the students in the class going "offline" in the app.

We had very little issues last spring with Classroom. However, with iOS 10 and Classroom 1.1.1 it is extremely unreliable.


The Classroom 1.1.2 update that was released yesterday has been working a lot better for us.


We have been testing the Classroom 1.1.2 update as well. In the test environment it worked flawlessly. One of our teachers tested it extensively with her classes and it worked without issues.


I am still having problem importing class list to School Management.
I am also afraid that If I get everything to works then apps will start going away.


Can confirm also that the Classroom 1.1.2 update is working flawlessly.
I had been following this thread silently ;)


We aren't using Jamf but airwatch rather and I just finished up a deployment of 250 student iPads at one of our elementary schools. The iPads are brand new but were purchased after the requirments for Shared iPad were released. Each classroom received eight iPad Air WiFi 16gb, plus one per teacher. So they won't work as a "Shared iPad" and we aren't 1:1 either but I still really wanted to make the Classroom App available for our teachers so this is what I came up with.

In Airwatch I created enrollment users for each student device via csv file made in Excel, and I have active directory syncing for teachers. That gives me an enrollment user for each iPad. I also have Airwatch configured to match the device name with username and I'm pushing a lockscreen message to display the device name, serial number (we all know how hard they are to read off the back) and MAC address. Over in Apple School Manager I imported from PowerSchool for the teachers, each class, and each grade level. But not any student accounts. For those I just copied the column with the Airwatch users from earlier. I uploaded all the templates via sftp into ASM. ASM created the grade levels, classes, courses, and managed Apple IDs. Now I had all the relationships between teacher, classroom, grade level, and device(aka student) and needed to sync Apple School Manager with Airwatch. In the airwatch console the last thing I had to do was match each managed apple id to the enrollment/Airwatch user. That can be done via csv as well. Airwatch then sent the EDU config profile to each device and volia all the teachers could now see that students weren't doing what they were supposed to (imagine that...) We just had a new teacher start, I was able to manually create her a managed apple id, and her active directory account was successfully synced with Airwatch, however, I can't get Apple School Manager to sync again with Airwatch. After contacting Airwatch, who said it was a known issue on Apple's end, and after contacting Apple they said that as far as they knew the issue was resolved. Other than that I've not had issues with either ASM or Airwatch.

They've had everything about two months now and I haven't heard anything negative, just a bunch of requests to show them how to lock students into a particular app or what have you. It's not too often I hear how WELL something is working, its always little Johnny dropped the laptop and now it won't work "BUT he was holding it with two hands..." (by the screen mind you.) Or Sally forgot she had headphones still on and tried walk away from the computer, which subsequently fell on the floor, yet somehow survived except the headphone plug broke off in the jack. I'm still waiting to hear that Billy told his teacher that the dog "ate" the iPad and his homework was on it.


So I've set up the Classroom on two devices - a teacher iPad and our test device. While it worked perfectly fine for the teacher and his class for testing, I can't seem to get it working in my little test scenario.

Here's how I have it set up:

  • a dummy student is assigned to a test student iPad
  • a dummy teacher account is assigned to a test teacher iPad
  • created a test class with the teacher username for teacher and the student username for the student
  • verified that the EDU profile is installed on the teacher iPad and student iPad
  • installed the Classroom managed app onto the teacher iPad
  • when launched, the Classroom app shows only the orange "Welcome to Classroom" screen, with no buttons on it, and is stuck there (see attached photo)

Help?


Strange, assigning it to another teacher and then back to that user cleared that up.


I wonder if the EDU profile was pushed out to it successfully. I had a similar issue early on, but haven't heard anything from teachers recently so it might have gotten fixed in a Classroom update.


Would really be nice if JAMF provided step-by-step procedures for setting up Apple Classroom. I've found bits and pieces here and there, contacted support via JAMF Nation several times, and now have an appointment next week for a Support Tech to webex. There are so many pieces in the puzzle it would be nice to have it fully documented.


Yeah, there seems to be no full documentation to get EVERYTHING up and running with Jamf Pro and Apple Classroom.


I'm happy to answer questions, we have it running very well with a classroom set of iPads which teachers book out...


I could try to help anyone that is using 1:1 iPads that is having trouble with Classroom. I haven't heard any complaints from my teachers outside of one hiccup we had once we got everything up and running.


We got this going in about a week, after some SNAFUs with syncing PowerSchool to ASM. Documentation is definitely lacking, however. But - you have to remember - Apple still says ASM is a "Preview" - which means it's not technically released yet!


So just catching up on ASM/Managed IDs, Classroom etc. We had started down the ASM/Managed IDs path last summer, but had so much trouble we abandoned it and just went with no Apple IDs at all and device-assigned apps for this past year. I assume everyone knows about the new "Unmanaged Class" feature in Classroom 2.0/IOS 10.3.1? This allows any teacher to use Classroom pretty much ad hoc without any touch points in either ASM and/or JSS, and does NOT required Apple IDs at all. I just tried it today, and it works fine, at least with a handful of iPads. We will test some more, but I am strongly leaning toward using this as our solution for next year. Apart from the bugs/issues we had with ASM/Mng'd IDs, it's just a whole lot of work to get it all up and working - this is drop dead simple.

However, I have two questions/concerns: 1) what exactly does Classroom use Bluetooth for, and are their still remaining pitfalls with that (I'd prefer it just used BT to join the class, and wifi for everything else, but it doesn't sound like that's the case). And 2) what is the end-user functionality I'm missing (if any) with not going with ASM/JSS/Managed Classes? Obviously the teachers have to create their own classes with Unmanaged, but that's so easy I don't see any issue with it.

Ok, three questions - what are the pros/cons to using just the JSS to create "Managed" classes, but not ASM? I currently do not assign users to our 1:1 iPads, but I could probably figure out a way to do that if the payoff was worth it.

Oh, and @JayDuff , your last sentence was a shocker, though I had been wondering about it, since my portal still shows "Preview". Well over a year and it's still not RTM? Seriously Apple???


@dmillertds - Once we got the PowerSchool -> ASM process automated and perfected, it's been pretty great. The only gotcha we run into is that new students need to have their ISBE ID (what we use as the key field) manually entered after they sign into their iPad, but before the automatic sync, or a fake account gets created in Casper, and assigned to all the kid's classes.

I was unaware of the the ad hoc functionality of Classroom 2.0. We may check it out for next year, but since we've already done the hard part (getting PowerSchool to sync with ASM), I'm not sure it would present any advantages.

I only know the answer to your first question, I'm afraid. Bluetooth is used to make sure that the teacher in the classroom only manages iPads that are actually IN his or her classroom. That way, if the teacher forgets to release any locks on the iPad, or whatever, the iPad automatically gets released when it loses BlueTooth connectivity from the teacher device. Usually, that means as soon as the student leaves the room.

Maybe someone else can answer the other 2?

Good luck!

  • J.

Thanks Jay. By the way, I got this response from our Apple guy today:

ASM comes out of preview later this month. Lots of new functionality in browser and behind the scenes, including the ability to manually delete MIDs. Today one does not delete MIDs but rather you make them inactive and them they delete themselves after 30 days of inactivity.

We'll see. I was told pretty much the same thing about RTM last Spring!


With self managed classes, students are given the option to allow or deny the teacher from enforcing app locks as well as remote screen viewing. MDM managed classes with supervised devices does not give students those choices, it is forced to always allow.


I may be testing out the unmanaged classes over the summer with one of my teachers so I can report back anything later. The one thing I wasn't sure about was mixing managed and unmanaged classes for the teachers that can't be bothered to set up their own classes. Has anyone tried joining an iPad to an unmanaged class while it still has the Education Profile?


Pretty sure you can't mix managed/unmanaged. Once the iPad gets the EDU profile, it is managed only.

@twall , I knew of that limitation, but from what I can tell, once they "Allow Always" one time it remembers that, and they are no longer prompted/given the choice. I suppose they could change it back in settings, but that's not likely, and would be a classroom management issue if it does. At least, that's my thinking at the moment - could change!


I finally got Apple Classroom to work. Now I am trying to get it sync with Power School.


Apple just announced the release of a new School Manager interface, that will include a plug-in for PowerSchool, 2 days ago. Please let us know how it goes!

I have a batch file, which runs a bunch of php scripts, that use ODBC to query PS, then zips the files and sends them to the sftp server. The plug-in should be MUCH simpler!


Has anyone played around with the new ASM PowerSchool plugin