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Question

Apple TV "Apple Account Required"

  • November 3, 2025
  • 6 replies
  • 59 views
M
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We are having an issue with our managed Apple TVs since upgrading them to TVOS 26.

Sometimes this message can be cleared by pressing the menu button on the remote or hitting “Not Now”, but most of the times it comes back, and it then takes multiple presses to clear the message.

We thought we had rectified the issue by re-enrolling. But, after about a week the issue returned.

We don’t sign into the Apple TVs with an account, but some of the teachers do if they are in the constantly in the same classroom. For example, the Primary school teachers. The issue still happens to them.

 

6 replies

Chubs
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  • Chubs
  • Jamf Heroes
  • November 3, 2025

Any chance you have VPP apps targeted that you forgot to checkbox the “managed distribution” licenses for?  
 

im also assuming that these are ADE enrolled (supervised), yea?

I find your lack of faith disturbing
ktrojano
vshulhin
M
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  • mattedmonds
  • Contributor
  • November 4, 2025

Having the same issue since upgrading to tvOS 26. we have 80 Apple TVs majority of which are in Conference room mode and do not have a remote in the classrooms as they are just used for mirroring.

There are no apps installed VPP or otherwise.

I would love to find a fix for this.

M
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  • MCJason
  • Author
  • New Contributor
  • November 4, 2025

​@Chubs 

Yes, all the apps targeted have the “Assign Content Purchased in Volume” checkbox ticked. They also all have more than enough licenses available.

Yes, all the Apple TV’s are managed and assigned through ASM and are managed.

 

Thanks for the idea though as it made me check all those settings and hope that one of the apps had somehow lost its license.

 

​@mattedmonds 

If I find a solution I will let you know

ktrojano
M
M
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  • mattedmonds
  • Contributor
  • November 4, 2025

I have a test device here on my desk, it appears that the upgrade to tvOS 26.1 may have solved the issue.  Watch this space.

M
M
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  • MCJason
  • Author
  • New Contributor
  • November 4, 2025

​@mattedmonds 

I have updated a test device also and hopefully this rectifies the issue

M
M
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  • mattedmonds
  • Contributor
  • November 5, 2025

It seems the update worked, testing on two devices showed the update to tvOS 26.1 got rid of the message.

 

I am also getting response from teachers no longer seeing the message on updated devices in the class rooms.

M
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