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Question

AppleTV won't inventory

  • July 8, 2014
  • 3 replies
  • 11 views
K
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I am testing enrolling an AppleTV. I have my profiles and go through the Configurator steps. The device shows up in the JSS, but inventory never runs. I have re-run the Configurator process several times now, deleting the device from the JSS before starting. It enrolls right back in the JSS, but I never get an inventory of the unit. The UpdateInventory command perpetually shows as 'Pending'.

I get the serial number and UUID number during enrollment. That is the only information I get from the device. The AppleTV is on our Wi-Fi network and functions properly otherwise.

    3 replies

    K
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    • Kevin11_2
    • Author
    • Contributor
    • July 8, 2014

    OK, After days of not updating inventory. And after multiple failed attempts to inventory… Suddenly, it has collected inventory. And if I send an UpdateInventory command, it inventories. No idea what has changed…

    Uggh.

    M
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    • Millertime
    • Contributor
    • July 10, 2014

    I'm finally getting around to making ATV an offering at my company. Did you ever figure out where the glitch was? Just asking in case I run into the same issue.

    Thanks!

    K
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    • Kevin11_2
    • Author
    • Contributor
    • July 11, 2014

    I suspect a change in our network infrastructure. When I asked, they told me nothing changed… but they had a lot of overtime around the time it started working. Just saying'.

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