Skip to main content
Question

Can you restore a back up on an iPad managed by Casper?

  • October 10, 2014
  • 3 replies
  • 20 views
B
Forum|alt.badge.img+4

Our iPads are enrolled in DEP as well as enrolled in Casper. I was doing some testing to find out if we could restore a back up to the iPad from iCloud. When I erased the iPad and it started up again, I was immediately asked to enter my credentials that connect the iPad to Casper. I never got the option to restore from back up.

Do we just have a setting wrong? Or is there another way to restore a back up? Or is it just not possible to restore a back up?

    3 replies

    B
    Forum|alt.badge.img+15
    • brad
    • Contributor
    • October 10, 2014

    Hi,

    I wonder if your prestage enrollment is set to skip the restore option. If I remember right the restore option will come before the enrollment authentication screen (if you have that on).

    Good luck,

    Brad

    B
    Forum|alt.badge.img+4
    • bosstone75
    • Author
    • Contributor
    • October 10, 2014

    Thanks Brad - I don't have access to look at that, so I'll check with the higher ups.

    Bill

    B
    Forum|alt.badge.img+4
    • bosstone75
    • Author
    • Contributor
    • October 22, 2014

    I checked with our administrator and they are not seeing an option in the pre-stage enrollment to allow people to restore from backup. Can anyone direct me to where that option might be?

    Terms & ConditionsCookie settingsAccessibility statement