Get Push Diagnostics installed on the Mac
https://apps.apple.com/us/app/push-diagnostics/id689859502?mt=12
This will save a whole heap of troubleshooting with what the device can or cannot communicate with Apple wise.
At least then you can see if APNs is being blocked
As for checking Jamf, run this command from the terminal
jamf checkJSSConnection -verbose
Are you using mobile accounts of any kind?
Get Push Diagnostics installed on the Mac
https://apps.apple.com/us/app/push-diagnostics/id689859502?mt=12
This will save a whole heap of troubleshooting with what the device can or cannot communicate with Apple wise.
At least then you can see if APNs is being blocked
As for checking Jamf, run this command from the terminal
jamf checkJSSConnection -verbose
Both Pass, still not working. Thanks for the idea.
Try issuing jamf checkJSSconnection in terminal and see what it returns.
You're "purchasing" licenses for these free Apps in Apple School Manager, yes? And they equivalent number is showing up in the Mac Apps section of Jamf Pro? If so, great. Means the communication/sync and trust relationship between ASM, Jamf Pro, and App Store is working.
One thing that I se often, and have been caught myself several times, is that you have to remember to check the "Assign Content Purchased in Volume" checkbox under the "Managed Distribution" section for each App record in Jamf Pro. Even if you are distributing via Self Service (instead of automatically installing/deploying).
You're "purchasing" licenses for these free Apps in Apple School Manager, yes? And they equivalent number is showing up in the Mac Apps section of Jamf Pro? If so, great. Means the communication/sync and trust relationship between ASM, Jamf Pro, and App Store is working.
One thing that I se often, and have been caught myself several times, is that you have to remember to check the "Assign Content Purchased in Volume" checkbox under the "Managed Distribution" section for each App record in Jamf Pro. Even if you are distributing via Self Service (instead of automatically installing/deploying).
so even though its free I have to buy it through the VPP store first? Thats probably where I am making the first mistake.
so even though its free I have to buy it through the VPP store first? Thats probably where I am making the first mistake.
You have to "buy" it (even if it's free) from the Apps and Books section in ASM so that it can synchronize licenses (even free licenses) with Jamf. And then you can use Jamf to assign licenses to machines. Yeah, it's a bit of a weird concept, but it works and once you've done it a few times, it'll feel more natural. Also, don't forget to check that "Assign Content" box.
You have to "buy" it (even if it's free) from the Apps and Books section in ASM so that it can synchronize licenses (even free licenses) with Jamf. And then you can use Jamf to assign licenses to machines. Yeah, it's a bit of a weird concept, but it works and once you've done it a few times, it'll feel more natural. Also, don't forget to check that "Assign Content" box.
That seams to have fixed part of the issue, but does the user have to sign into Apple to download it? I thought with VPP they would not.
That seams to have fixed part of the issue, but does the user have to sign into Apple to download it? I thought with VPP they would not.
Not if the license for an App is machine-assigned (that checkbox I keep pointing you to). No Apple ID or login to the App Store should be needed (for those Apps).
Not if the license for an App is machine-assigned (that checkbox I keep pointing you to). No Apple ID or login to the App Store should be needed (for those Apps).
Yeah looks to have worked, thank you so much for your help.
Yeah looks to have worked, thank you so much for your help.
No problem. Happy to help.
No problem. Happy to help.
I am still having an issue after trying all of these steps. It is still telling me "Cannot reach a Jamf MDM server" in Self Service.
I am still having an issue after trying all of these steps. It is still telling me "Cannot reach a Jamf MDM server" in Self Service.
Did you ever get that issue resolved. I'm having the same thing
