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Question

Cannot Seem to Enroll Apple TVs through DEP Using PreStage Enrollments

  • May 23, 2017
  • 8 replies
  • 78 views

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I created a Pre-stage enrollment and assigned an Apple TV (latest model) to it. It has one Wi-Fi Configuration Profile. Thats it. Nothing too complex. I powered up the Apple TV while connected to a monitor and connected to AC & Ethernet. It just stays at the "Remote Control" screen waiting to select a language.

Not sure what Im missing.

Im running JSS version 9.98.1492810864

8 replies

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  • Contributor
  • May 23, 2017

What version of AppleTV?


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  • Author
  • Contributor
  • May 23, 2017

Apple TV 4th generation. I believe its running tvOS 9.0


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  • Contributor
  • May 23, 2017

I think you need to update the OS and then it should work.


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  • Contributor
  • May 23, 2017

It requires 10.2 or higher to do DEP.


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  • Author
  • Contributor
  • May 23, 2017

@jrwilcox Okay thanks. I'll double check the version of the OS.


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  • Author
  • Contributor
  • May 26, 2017

Okay so they are running 10.2.1. They are set up in a Pre-stage enrollment, and connected to Ethernet. I recycled the power a few times and they are just not enrolling. They sit at the remote pairing screen. I got one to enroll by starting to manually configure it with the remote and it just started to enrolled itself. From what Ive read, you shouldn't even touch the remotes but I cant get them to do anything. I thought it was a quick process.


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  • New Contributor
  • September 20, 2018

Hey, did you ever find a solve for this or did you initiate the process with the remote?


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  • Contributor
  • September 21, 2018

The only way I got mine to initiate the process was to turn off the internal cache server!

I've not had time to investigate why this stopped the DEP enrollment on Apple TV's as all other devices enrol with DEP via Prestages perfectly most of the time...