I have already factory wiped this device and setup fresh last week with 10.14. I created an Apple ticket and they said a factory wipe would be the best way to fix.
The issue my caps lock light doesn't come on. This is the same for a external Apple Bluetooth keyboard. It was working fine, but today again the light doesn't work.
This is a 2018 MacBook Pro 15inch DEP Mac.
Any ideas on how to fine the app or setting using this issue.
List of apps installed:
Microsoft Excel
Adobe Acrobat Reader DC
App Store
Apple Configurator 2
Automator
BBEdit
BetterSnapTool
Bomgar Representative Console - support.truemfg.com
Books
Calculator
Calendar
Chess
Cisco
Company Portal
Contacts
Dashboard
Dictionary
Enterprise Connect
FaceTime
Firefox
Font Book
Google Chrome
Home
Image Capture
iTunes
Jamf Pro
Karabiner-Elements
Karabiner-EventViewer
Keynote
Kyocera Print Panel
Launchpad
Mail
Maps
Messages
Microsoft OneNote
Microsoft Outlook
Microsoft PowerPoint
Microsoft Remote Desktop Beta
Microsoft Teams
Microsoft Word
Mission Control
News
Notes
Numbers
OneDrive
Pages
Photo Booth
Photos
Preview
QuickTime Player
Reminders
Remove Sophos Endpoint
Safari
SecurID
Self Service
Siri
Skype for Business
Sophos Endpoint
Sophos Endpoint Self Help
Stickies
Stocks
System Preferences
TextEdit
Time Machine
Utilities
VMware Fusion
Voice Memos