Only put in everything before the dot. If you put in something like school.com and not just school it will keep giving you that user error. I struggled with that for quite some time. This was in Casper 8 though... Thought maybe this would help.

I have tried all of the below:

ad.domain.com
domain
the IP of the domain
domain.com

I have also tried using the Distinguished name for the user as well, doesn't seem to work.

Same thing happened to me. I ended up just manually configuring the LDAP connection and had to specify the full distinguished name of the user. Besides that, I just copied all of the other settings directly over from our Casper 8.64 JSS and it worked.

Same here. I've never gotten a non-manually configured LDAP connection to work from 6.01 on.

manually configure an LDAP connection, but then unfortunately you need to fill out the user, group, and group membership mappings before you'll be able to do much of anything.

The generic mapping should be good enough to be able to search for and add user accounts. If you need the generic user/group mappings for an lDAP connection, I can show you examples

Same experience as @wyip here with Casper 9. Found success with creating a manual LDAP connection, providing the full DN, and using the same mappings as the AD connection from our 8.62 install.

I've been getting the same thing on a test JSS 9 I installed on a windows VM. Just kept saying "User not found". Unfortunately I think the 9.01 update broke my test JSS so I'm waiting to hear back from JAMF..however, is there just a check box or drop down to do it manually?

There is an option to do it manually. I took a backup of my production 8.71 Casper environment and upgraded to 9 on my test environment using that. The database brought over my AD configuration, which is great, but still doesn't solve the problem of adding a new AD LDAP.

You can try duplicating one of the LDAP connections and editing parameters. I haven't tested this though.

I'm having the same issue right now with mine even manually setting it up I am told the credentials are wrong therefore I cannot add the LDAP server.

I have double checked the service account and thats correct, I also ensures the domain is correct and used the server name thats correct too and used simple password.

I think your find this is a bug in the JSS and support have issued me an defect number... So awaiting the fix for 9.x

I ended up doing a manual setup as well, but we were doing manual lookups in JSS8 already so when we migrated to 9 I planned on keeping it the same.

Hello,

On a 9.3.2 test environment here, it does not work.

I had to set up the LDAP manually... I kept getting the "user not found error"... so, don't even bother with the GUI setup.

Tried with version 9.81, had to do it manually as GUI setup did not work for me.