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Question

Casper Screen Sharing

  • July 30, 2013
  • 5 replies
  • 26 views
T
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Hey all,
Quick question about Casper Screen sharing through Casper Remote. when initiating a screen sharing session our users are prompted for a Screen Sharing Request. The verbiage says "casperscreensharing" would like to share your screen.

Is "casperscreensharing" a default user set in Remote? We would like to it prompt with "Help Desk" would like to share your screen, but I cannot for the life of me find out anything about "casperscreensharing". We have SSH setup for another specific user. No idea where "casperscreensharing" is coming from.

Any thought or leads?

    5 replies

    dpertschi
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    • dpertschi
    • Contributor
    • July 30, 2013

    What user name do you use when you launch Remote?

    T
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    • tijones
    • Contributor
    • July 31, 2013

    Ours says our AD Username... I think

    A
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    • ahambidge
    • Contributor
    • July 31, 2013

    I'm also seeing that same behavior. I always assumed that was 'how it worked'. It would be extremely cool if it would utilize our AD username instead. tijones, how is your Remote configured?

    T
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    • tijones
    • Contributor
    • July 31, 2013

    Ok what happens is this

    Service desk connects to my machine it shows the service desk staff members AD username

    external image link

    I must accept this prompt, Once i do this the service desk staff member has the option to either login as a different user or share display,

    external image link

    If he choses share display with me (Tim Jones) I do get another prompt which is

    external image link

    so yes i guess mine also says casper screen sharing as well my mistake.

    A
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    • asditsupport
    • Contributor
    • September 3, 2013

    When I'm trying Remote, the screen share permission window doesn't show up. It comes up with the second screenshot window. Any way of enabling this?
    Thanks!

    UPDATE: Found the answer here - https://jamfnation.jamfsoftware.com/featureRequest.html?id=965

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