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Question

Changing MDM Solution

  • April 11, 2016
  • 2 replies
  • 18 views
T
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We are currently in transition from MobileIron to Casper Suite for our iOS MDM solution. Since we were already using Casper Suite for Mac OS X management so it was natural progression to consolidate device management system into one.

Any new devices are being enrolled into Casper Suite now using DEP but trying to figure out how to convert other 700+ that are not due for upgrade into Casper Suite.

If any of you out there with this experience, please share your experience.

My process was to
1.) Have the user remove the MobileIron MDM profile.
2.) Enroll to Casper Suite using self-enrollment.

We would like to make this simple as possible for our users.
https://jss.companyname.com:8443/enroll is prone for error. I was going to deploy Web Clip to this web site to mitigate fat fingering the URL. However, needing to remove the old MDM profile before setting up enrollment with Casper Suite causes the web clip to be removed at step 1. Removing MDM profile also causes the email to be non working because it also removes the ActiveSync profile.

    2 replies

    B
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    • bumbletech
    • Valued Contributor
    • April 11, 2016

    The order might not be the most intuitive, but if you send out the web clip or email, and instruct users to go to that page first (without signing in) they can then remove the profile and then return to Safari which should still have that page open.

    Also, something I wish I had thought of when we migrated: if you can dump the UDIDs out from your old MDM, you can post placeholders via the API so you can add asset tag and other info instead of waiting for the devices to be enrolled.

    tom.kunetz
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    • tom.kunetz
    • Employee
    • April 11, 2016

    Hey Tak

    I actually tested a workflow not so long ago to migrate devices from one instance to another one. Here is my workflow :
    1- Create a Web Clip configuration profile with self user enrollment with Casper Suite and download it. (better to create one that users can remove)
    2- Host this Configuration Profile somewhere accessible (Web server)
    3- Create a second web clip that references this Configuration Profile as a url.
    4- Push that web clip with previous MDM.
    5- Have users click on this new Web Clip.
    6- (If you can) unmanage the devices only if they have the new Web Clip (Smart group) 7- Users can click the new Web Clip anytime as it will not be part or either MDM.

    Done.
    Tom.

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