We are deploying ClearPass OnGuard to our macOS fleet using Jamf Pro. The ClearPass application installs successfully via the Jamf policy, but it fails to establish a connection with the ClearPass backend. Manual installations, however, are fully functional. The root cause has been identified as a missing or misplaced .agent.config file, which is a hidden file essential for the initial configuration and backend communication. This file is present within the ClearPass DMG but is not included in the standard PKG installer.
The challenge is to devise a deployment method using Jamf that ensures both the ClearPass installer PKG and the .agent.config file are present on the client machine at the time of installation, allowing the application to connect to our backend successfully.
