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Client cannot able to connect to JSS server but can able to ping the server using wireless connection

  • February 24, 2015
  • 3 replies
  • 29 views
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I am trying to enroll one of my client Macbook Pro but cannot able to connect to JSS server but i can able to ping the JSS server.
Here are the steps i did to troubleshoot: using wireless connection:
1. enroll using the https://JSSServer:8443/enroll -- not working
2. Install Quickadd package -- not working (error need to run post postlight)
3. run in terminal sudo jamf recon -- not working( connection error)
4. ping the server IP and hostname - working its reachable

using wired connection:
1. enroll using the https://JSSServer:8443/enroll -- working
2. Install Quickadd package -- working 3. run in terminal sudo jamf recon -- working
4. ping the server IP and hostname - working its reachable

I preferred to use wireless connection for my client. Anybody can help me with this issue..
thanks in advance.

    3 replies

    C
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    • Chris
    • Valued Contributor
    • February 24, 2015

    Sounds like a firewall issue.
    What's the result of

    telnet JSSServer 8443

    ?

    davidacland
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    • davidacland
    • Valued Contributor
    • February 24, 2015

    Yep, sounds firewall related to me. I use:

    nc -z jss.address 8443

    to test the connectivity. Similar to telnet above.

    You said you can ping the server so that should rule out DNS resolution etc (I'm assuming you're pinging the DNS name).

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    • Delfs
    • Author
    • New Contributor
    • February 25, 2015

    Hi guys, i just returned the MB Pro to the vendor to the test the possibility of hardware failure(wireless card). Once it return back to me i will try all your suggestions. I will get back to you as soon as i got the MB Pro. Thanks a lot for your help.. :)

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