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Company Portal failing on Sequoia MAC OS

  • February 25, 2025
  • 8 replies
  • 61 views
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I have created a Company Portal app and a registration configuration profile, both of which are working as expected. However, when deploying the Company Portal on devices running macOS Sequoia, the installation does not progress it just keeps spinning indefinitely in the self service. like installing only

Even when I try to install it manually, it always gets stuck at "Preparing for installation."

Is anyone else facing this issue with the Company Portal on macOS Sequoia? Any help would be greatly appreciated.

    8 replies

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    • ScottEKendall
    • Valued Contributor
    • February 25, 2025

    We have this running in our environment without issue (so far)...I just deploy only the portal.app during enrollment and then after it is all checked in... then I let the routine policy update run my scripts...do you use a script for portal.app deployment or just push the app?

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    • saniyadav
    • Author
    • New Contributor
    • February 25, 2025

    We have this running in our environment without issue (so far)...I just deploy only the portal.app during enrollment and then after it is all checked in... then I let the routine policy update run my scripts...do you use a script for portal.app deployment or just push the app?


    I have deployed the company portal app with policy, it is .pkg file and not using any script to install it, and as i have mentioned this policy/app working for every mac OS expect Sequoia, 

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    • ScottEKendall
    • Valued Contributor
    • February 25, 2025

    do you have any post processing scripts that might be pushed out during the app rollout?  

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    • saniyadav
    • Author
    • New Contributor
    • February 25, 2025

    there is no post script 

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    • ScottEKendall
    • Valued Contributor
    • February 25, 2025

    What did you use to package it up with?  it seems like Apple keeps getting tighter and tighter with their restrictions on deployment.  I wonder if the certificate that you might have used during package might not be well like by sequoia? (or any other "restrictions" the apple might have put in place

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    • ScottEKendall
    • Valued Contributor
    • February 25, 2025

    If you try to run the package from the command line (not thru SS) while on Sequoia, it will open the installer app, you can hit Command-L on your keyboard to showing logging...that might reveal what is going on as well...

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    • daniel_behan
    • Valued Contributor
    • February 25, 2025

    I use Microsoft's Script that curls and installs the latest version each time.  https://github.com/microsoft/shell-intune-samples/tree/master/macOS/Apps/Company%20Portal

    Shyamsundar
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    • Shyamsundar
    • Jamf Heroes
    • February 26, 2025

    If you try to run the package from the command line (not thru SS) while on Sequoia, it will open the installer app, you can hit Command-L on your keyboard to showing logging...that might reveal what is going on as well...


    try downloading the latest package and upload it to JAMF and use that package for your deployment 

    Use this link https://go.microsoft.com/fwlink/?linkid=853070

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