I'm new to Jamf. We have 1 computer that went through the prestage enrollement. I can see the MDM profiles on the device and it states that this mac is supervised and managed but in Jamf it shows as unmanaged, enrolled via automated enrollment =yes, it has not checked in since the device was wiped. Can someone point me in the right direction.
Solved
Computer showing in Jamf as unmanaged
+4Best answer by jamf-42
after entering the password I get
sudo: jamf: command not found
so its not enrolled? that would be why its not managed..
sudo profiles renew -type enrollment
to re-enroll
+17on the device:
sudo jamf manage
what happens?
sudo jamf recon
what happens?
+4If i type sudo jamf manage i get a prompt for Password:(and key image) but it doesn't allow me to enter a password
+4on the device:
sudo jamf manage
what happens?
sudo jamf recon
what happens?
If i type sudo jamf manage i get a prompt for Password:(and key image) but it doesn't allow me to enter a password
+14If i type sudo jamf manage i get a prompt for Password:(and key image) but it doesn't allow me to enter a password
Password entry is masked so you won't see any characters being typed in the Terminal window.
If you are using a Smart Card, password entry may be disallowed and you'll need to authenticate using the token/key.
+4Password entry is masked so you won't see any characters being typed in the Terminal window.
If you are using a Smart Card, password entry may be disallowed and you'll need to authenticate using the token/key.
after entering the password I get
sudo: jamf: command not found
+17after entering the password I get
sudo: jamf: command not found
so its not enrolled? that would be why its not managed..
sudo profiles renew -type enrollment
to re-enroll
+14yes from jamf
It's normal for a device that has been remote wiped to show as 'Unmanaged' in Jamf Pro.
It will change to 'Managed' upon next enrollment.
+4so its not enrolled? that would be why its not managed..
sudo profiles renew -type enrollment
to re-enroll
Thank you. This worked. I appreciate the help. Just took over jamf administration...
+7In some cases, you can actually send a mass action command to renew the MDM profile even though that command is unavailable from the management tab for that particular device. That usually triggers a reinstallation of the JAMF framework.
+9In some cases, you can actually send a mass action command to renew the MDM profile even though that command is unavailable from the management tab for that particular device. That usually triggers a reinstallation of the JAMF framework.
I don't think renewing MDM profile re-installs the Jamf binary. Though that can be done via the Jamf Pro API through the web > jamf-management-framework > put in ID of computer > 'Try It' it will re-install the binary/framework via MDM command.
More info: https://www.modtitan.com/2022/02/jamf-binary-self-heal-with-jamf-api.html
Alternatively, there is a script Jamf can give out that allows you do do that on multiple computers.
+1I deleted my MAC from manger computer list. Then tried to enroll via the link. It shows as unmanaged. I tried the sudo profiles renew -type enrollment. Then sudo Jamf manage and sudo Jamf recon. But still shows as unmanaged. Any ideas?
+1I deleted my MAC from manger computer list. Then tried to enroll via the link. It shows as unmanaged. I tried the sudo profiles renew -type enrollment. Then sudo Jamf manage and sudo Jamf recon. But still shows as unmanaged. Any ideas?
Resolved. RemoveMdmProfiles and then renewed and all good
+6so its not enrolled? that would be why its not managed..
sudo profiles renew -type enrollment
to re-enroll
Very helpful! Thank you so much. My only note is that when using this command, you'll be prompted to enter in the account credentials of whatever account was used to enroll the computer originally.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.