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Question

Create New Profile button missing

  • September 11, 2017
  • 2 replies
  • 10 views
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Sometime over the past week my JSS seems to have lost the ability to create new profile configurations. (See screenshot). All other elements seem to be working fine.

I am still testing to see if existing profiles are deploying or not.

Any suggestions on what might be wrong? Anyone think re-installing the latest version of the JSS might help? We are currently up-to-date with the latest publicly available version... and I can verify this function did work correctly after upgrading to this version several weeks ago.

I did try clearing browser cache, multiple browsers, multiple computers, different admin accounts, and starting and stopping both the SQL database and the tomcat engine.

2 replies

daz_wallace
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  • daz_wallace
  • Contributor
  • September 11, 2017

Hi @npynenberg

This normally appears on a new install if you haven't both:
1) Added an APNs (MDM) certificate ("Settings" > "Global Management" > "Push Certificates"
2) Then, ticked the "Enable Push Notifications" option ("Settings" > "Computer Management" > "Security")

I'd suggest checking those as a first step, more likely the second one. To be honest, I'm not sure why it would happen on an existing install.

I'd also suggest opening a ticket with your Jamf Buddy (support person) via your Jamf Nation profile above.

Good luck!

Darren

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  • npynenberg
  • Author
  • Contributor
  • September 11, 2017

I can now confirm that computers do seem to be getting their profiles... I just can't create new ones.

Push certificate seems valid and is not expired.

I will open a ticket later if I can't figure this one out.

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