I am attempting to deploy Creative Cloud for Teams, with basically everything included. I created the PKG just fine with Creative Cloud Packager. The first pkg i created didnt really work at all, regardless of if I was installing via casper or interactively. I scrapped that one (and the second one i built, which performed the same way). In order to eliminate variables, i built a fresh machine with a clean OS on a new partition, updated it so it is current, then installed JUST CCP. This partition is not managed or anything, its just a vanilla OS with CCP. I then downloaded all the content and built a new pkg with CCP. I tried to manually install this, and it installed just fine. Then, i uploaded it to casper, set up a policy and tried to install. This failed, with this error in the JAMF.log:
Tue Aug 6 12:54:06 VM-ADOBECC-TST1 jamf[1065]: Installation failed. The installer reported: installer: Package name is CreativeCloud
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
In the Adobe Photoshop CC log (the last product that attempted to install) i see:
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | -------------------------------------- Summary --------------------------------------
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | - 0 fatal error(s), 1 error(s)
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | OSX version: 10.8.4
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 |
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | ERROR: DS011: Installer package might be corrupt. Re-download the installer and try again. (PDF Settings CS5 10.0.0.0 {84901376-1C55-4BD3-AD2C-F9BDB4449DAC}: payload not found in the payloads folder: /Library/Application Support/JAMF/Downloads/CreativeCloud_Install.pkg/Contents/Resources//Setup/Adobe Photoshop CC_4/payloads/AdobePDFSettings10-mul/AdobePDFSettings10-mul.dmg)
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 |
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | Please search the above error string(s) to find when the error occurred.
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | These errors resulted in installer Exit Code mentioned below.
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | -------------------------------------------------------------------------------------
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 |
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | Exit Code: 26 - Some of the payloads cannot be located. Please verify your installer.
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | Please see specific errors for troubleshooting. For example, ERROR: DS011 ...
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | *==========================================*
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | END - Installer Session
08/06/13 12:53:15:454 | [INFO] | | OOBE | DE | | | | 12457 | *==========================================*
Any ideas how to fix this? I have been pulling my hair out trying to figure this out...
Best answer by ImAMacGuy
I had/have a similar problem, I got around it by following a thread on here, but I can't seem to find it, so I will just repost my notes...
Don, thanks for the input! I am using AFP and HTTP exclusively (AFP on the Xserve, HTTP elsewhere), so no SMB issues.
John, it seems like you're onto something...i fixed that in the Photoshop payload, but since this is a big pkg with a bunch of apps, it failed on InDesign this time. I went through and changed that for any apps that had it messed up, and now i'm waiting for the install to complete to see if that resolves it...
It seems like John's solution fixed my problem. I had to find all of the AdobePDFSettings10-mul and change the permissions to 755. I'm not really sure how/why the permissions got messed up, but oh well.
