Question

Customizing the Description for Self Service Items

Forum|Forum|10 years ago
October 19, 2015
3 replies
30 views

+22

TomDay
Honored Contributor

Once of the complaints we've gotten about Self Service is that when selecting printers, its really difficult to know when the printer exists. We use the description field to give details on the whereabouts but I'm thinking of ways to make it easier for the users. Wondering if there is a way that I can have some html in there that would just be a web link to a youtube video? From what I've tried so far, no luck in getting anything other than standard text in that Description box. Would also love to have the icon be larger than 128x128. I took a photo of the printer in its location and tried using it as the icon in Self Service but its just way too small. Any way of getting that to be a larger visual?

Thanks for any thoughts.

+38

stevewood
Hall of Fame
Forum|Forum|10 years ago
October 19, 2015

@TomDay you can get a link to YouTube in the Description box of Self Service. The Description box is done in markdown. You can find instructions here:

Using Markdown

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+24

mm2270
Legendary Contributor
Forum|Forum|10 years ago
October 19, 2015

But test that out thoroughly. My experience with using URL links inside SS descriptions has been very spotty. You can get them to show up just fine with Markdown. Getting them to load on the other hand... they'll just try to load right inside Self Service. There's no way to force them to open in the client's default browser, like Safari, Firefox, etc. The trouble with this is, for as much as Self Service is a browser, its not a very robust one. If it encounters anything it can't handle or doesn't like on the page, it may crash Self Service. IOW, it doesn't handle things very gracefully if it can't display the page.
This could be avoided if there were a way to force the links in Self Service descriptions to open in another browser, but you can't do it. In short, YMMV.