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Question

Deploying CrashPlan for Small Business

  • August 23, 2019
  • 2 replies
  • 19 views

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Has anyone had success deploying CrashPlan for Small Business? I have repackaged the installer several different ways in Composer. I am just deploying a pkg through a policy. It installs the application but when I launch it I receive "cannot connect to background service".

I haven't been able to find any information on it. Anyone know what might be causing this issue. Thanks.

2 replies

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  • New Contributor
  • October 10, 2019

Looking into doing this soon potentially, I'll give a like for visibility.

Here's the documentation on what's happening though if that helps out:
https://support.code42.com/CrashPlan/6/Troubleshooting/Cannot_connect_to_background_service


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  • Contributor
  • October 10, 2019

I hate to say it, but have you rebooted? We have packages that we deploy as part of our DEP or Quickadds and every time, it fails to connect to background service until after a reboot.