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Hello,


I have recently set up a device compliance connection between Jamf Pro and Intune.  I was able to successfully register my test devices without issue so I pushed it out to a handful of IT users.  When they try to register, they are receiving an error that states:


"Helpdesk support required


Your organization needs to enable partner device management for you before you can enroll.  Please contact your helpdesk"


Our legacy conditional access policy is currently terminated and was never scoped out to any users, so I am unsure why this message appears.  Any advice?

Hi DJJazzyJamf,


I'm in the same boat. We are new to Jamf and were also trying to associate our CAP in Azure with Jamf. We're running into the following error: 



 




Hello all,


In Intune, we have to register the Jamf under 'Partner Device Management' session to work with device compliance partner. Hope this will help to register the device in Intune.



 

While you register for Intune, you might have added the user AD group in SCope. if the users are not in the Group which you scoped, they will get this error, Please check and add the users to the AD group

While you register for Intune, you might have added the user AD group in SCope. if the users are not in the Group which you scoped, they will get this error, Please check and add the users to the AD group


Also make sure to not use the "ALL USERS" Option, it will only cause trouble.


ref.: https://learn.jamf.com/en-US/bundle/technical-paper-microsoft-intune-current/page/Configuring_the_Microsoft_Intune_Integration.html#ariaid-title2

Hi DJJazzyJamf,


I'm in the same boat. We are new to Jamf and were also trying to associate our CAP in Azure with Jamf. We're running into the following error: 



 





that's not an Azure / Jamf Issue.


You might need to configure a SSO Extension and give the apps you want to use with SSO access to the credentials.


https://learn.microsoft.com/en-us/mem/intune/configuration/use-enterprise-sso-plug-in-macos-with-intune?tabs=prereq-intune%2Ccreate-profile-jamf-pro 


in this case you need to add a custom plist with the bundleID of the Cisco Client

@DJJazzyJamf  For the error : "


"Helpdesk support required


Your organization needs to enable partner device management for you before you can enroll.  Please contact your helpdesk" --> You need to make sure that this IT Users are part of the Azure / Entra ID Groups which you have scoped in Partners Compliance Management > Assignment"


@JMaximusPrime You need to configure Microsoft Enterprise SSO for Apple Devices to avoid this Pop Up message. 


Hope this helps


--Sam

While you register for Intune, you might have added the user AD group in SCope. if the users are not in the Group which you scoped, they will get this error, Please check and add the users to the AD group


This was it.  I completely forgot that I had only scoped it out to my small test group.  Thanks.

@DJJazzyJamf  For the error : "


"Helpdesk support required


Your organization needs to enable partner device management for you before you can enroll.  Please contact your helpdesk" --> You need to make sure that this IT Users are part of the Azure / Entra ID Groups which you have scoped in Partners Compliance Management > Assignment"


@JMaximusPrime You need to configure Microsoft Enterprise SSO for Apple Devices to avoid this Pop Up message. 


Hope this helps


--Sam


@Samstar777 


 Before I reached out, I configured the Microsoft Enterprise SSO for Apple Devices, following the documentation and keeping everything to default. 


I also confirmed that Jamf Device Compliance is configured and "All Users" is included.

I have a small environment, and both devices are scoped out. 

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