Hey folks,
I'm having trouble allowing users to use ChatGPT. We allow Apple Intelligence on all machines, and so have all the allow buttons ticked in the Restrictions profile, aside from 'Allow integration with external intelligence services (macOS 15.2 or later, supervised)'.
I've removed a few test machines from the scope of the standard config profile, and duplicated the Restrictions Config profile, and then only included a few test machines, and this time allowed integration with external intelligence services (macOS 15.2 or later, supervised). The initial ChatGPT entry is fine:
but I'm seeing a strange blue box that almost looks like you could press it.
If you try to Use ChatGPT with an account, it doesn't allow that too (last screen shot).
Has anybody else experienced this?
If this helps, I just tried unticking Allow Apple Intelligence: Writing Tools (macOS 15 or later, supervised), in jamf and saving the existing profile. My machine updated (dock refreshed), but I can still not use ChatGPT
oh, and my plist shows
<key>allowWritingTools</key>
<false/>
after making this change
(allowExternalIntelligenceIntegrations is set to true)
oh, and my plist shows
<key>allowWritingTools</key>
<false/>
after making this change
(allowExternalIntelligenceIntegrations is set to true)
That's because un-checking the box disables the feature.
As I have mentioned before, iMazing Profile Creator is a far better option for crafting 'Restrictions' profiles. Jamf has a habit of including additional preferences when creating such profiles in the UI.
I get the same as @Greg1 , but if I enable the feature in Jamf GUI or even iMazing as far as I can tell it only puts an entry in the plist IF the item is disallowed.
As I'm enabling it (the default) there's nothing in the plist that should disable AI and ChatGPT?
Yes there are other thing in there too - by default but nothing related to AI and ChatGPT
I get the same as @Greg1 , but if I enable the feature in Jamf GUI or even iMazing as far as I can tell it only puts an entry in the plist IF the item is disallowed.
As I'm enabling it (the default) there's nothing in the plist that should disable AI and ChatGPT?
Yes there are other thing in there too - by default but nothing related to AI and ChatGPT
Sorry that was nonsense, IF you look at the config profile through the Mac's UI you see nothing, but if you look at the plist you see things like;
<key>allowExternalIntelligenceIntegrationsSignIn</key>
<true/>
<key>allowExternalIntelligenceIntegrations</key>
<true/>
<key>allowGenmoji</key>
<true/>
<key>allowedExternalIntelligenceWorkspaceIDs</key>
<array>
</array>
<key>allowImagePlayground</key>
<true/>
<key>_isAppleIntelligenceRestricted</key>
<false/>
<key>allowMailSummary</key>
<true/>
to name a few, so I'm no further forward :(
Setting any keys relating to Apple Intelligence creates a hidden key in com.apple.applicationaccess:
<key>_isAppleIntelligenceRestricted</key>
<true/>
This lets the system know that Apple Intelligence is managed. My point here is to not set any keys relating to Apple Intelligence if you don't want to restrict them. For your Restrictions profile, use iMazing to craft a test profile without selecting any of the Apple Intelligence features so that the hidden key doesn't get created to begin with.
This will ensure that <true> keys are not pushed for features you have no interest in managing and allow your users to use Apple Intelligence features normally.
Got a reply from Jamf :(
Thank you for bringing this to our attention. I have tested the profile you provided and was able to replicate the issue you described. Upon further investigation, I found that this behavior has been documented internally as a product issue:
PI135178 – Unable to enable ChatGPT even if allowExternalIntelligenceIntegrations is set to true
At this time, there is no known workaround. However, please be assured that our development team is actively investigating this issue to identify a permanent fix.
For more information on managing Apple Intelligence features, including ChatGPT integration, you may find the following resource helpful:
https://derflounder.wordpress.com/2025/01/29/managing-apple-intelligence-features-on-macos-sequoia-15-3/
We have attached this case to the PI, so that we raise awareness and suggest to keep an eye out on the release notes for the upcoming Jamf Pro versions so that we can verify if the issue has been addressed or not.
We're truly sorry for the impact this is having in your environment and we can assure you we're working hard on getting to the bottom of it and provide with the best solution.
We are marking this case as inactive, but as always, I remain at your disposal should you have any further questions.
Thank you for working with Jamf Support and we wish you a marvellous day!
Got a reply from Jamf :(
Thank you for bringing this to our attention. I have tested the profile you provided and was able to replicate the issue you described. Upon further investigation, I found that this behavior has been documented internally as a product issue:
PI135178 – Unable to enable ChatGPT even if allowExternalIntelligenceIntegrations is set to true
At this time, there is no known workaround. However, please be assured that our development team is actively investigating this issue to identify a permanent fix.
For more information on managing Apple Intelligence features, including ChatGPT integration, you may find the following resource helpful:
https://derflounder.wordpress.com/2025/01/29/managing-apple-intelligence-features-on-macos-sequoia-15-3/
We have attached this case to the PI, so that we raise awareness and suggest to keep an eye out on the release notes for the upcoming Jamf Pro versions so that we can verify if the issue has been addressed or not.
We're truly sorry for the impact this is having in your environment and we can assure you we're working hard on getting to the bottom of it and provide with the best solution.
We are marking this case as inactive, but as always, I remain at your disposal should you have any further questions.
Thank you for working with Jamf Support and we wish you a marvellous day!
Many thanks @ceeghb for submitting an official ticket, I was shortly going to do the same. It's time for me to take a look at Kandji as it comes so highly recommended, and I'm growing tired of jamf boasting about 'day one support', and here we are on day 240, and it doesn't work properly (and this is by far the only issue II'm having).
@Greg1 still waiting for Jamf for a solution, but might have found a work around, excluded mac from our "staff restriction" policy - the one where it's specified in there, to enable all AI 🙄, but as we know doesn't work, but...
excluding macs from this policy obviously allows AI to work as normal, but found after I enabled AI AND applied the original policy again didn't break it!
I see Jamf has pushed out a fix for this;
[PI135178] Fixed: In a computer configuration profile with a Restrictions payload configured to allow integration with external intelligence services, users may be prevented from enabling ChatGPT on computers in scope. This is due to the profile containing the key "allowedExternalIntelligenceWorkspaceIDs", even if the corresponding setting is not selected
Yes, this is now working 
