We have made the investment in Casper to begin the process of enabling the support of Mac OSX in our Enterprise, but need to create a formal project that umbrellas implementing full support that includes all the processes and documentation needed by 1st level help desk, 2nd level desktop support etc and so I was wondering if anyone had done something similar and had a project charter/plan they could share.
Answer
Enterprise Support Project
+3Best answer by nkalister
we're almost done with ours- we're going live fairly soon. I'll see what I can share.
Also, HI DAREN!!! ;)
+19we're almost done with ours- we're going live fairly soon. I'll see what I can share.
Also, HI DAREN!!! ;)
+3Welcome Daren! I too am using Casper in Enterprise. I'll be happy to share scripts and tricks and tips with you if you share with me! /wink
Cheers,
Susan
+3@Susan - more than happy to share. Anything you need right now that I can see if I can help with?
+1Please- if possible we are in a similar position to get our multi-lever support channels up and working- any info would help us greatly! Thanks!
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