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Error - Managed settings where not received - Self Service iOS

  • April 20, 2016
  • 7 replies
  • 24 views
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Hello All,

I get the following error on all newly deployed iOS devices with self service app installed.

Error - The required managed settings where not recieved.

Any ideas?

Best answer by CSNavigateurs

You will need to delete the Self-Service app on the iPad .... then in go to the JSS to the ipad "management" and "update inventory" .. SS reinstalls correctly

it solved that issue on the iPad for me

regards
Danyel

    7 replies

    C
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    • CSNavigateurs
    • Contributor
    • Answer
    • April 20, 2016

    You will need to delete the Self-Service app on the iPad .... then in go to the JSS to the ipad "management" and "update inventory" .. SS reinstalls correctly

    it solved that issue on the iPad for me

    regards
    Danyel

    J
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    • jdrake
    • New Contributor
    • February 1, 2017

    I am also seeing this error. Unfortunately, uninstalling and reinstalling did not help. Any other ideas?

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    • efbadmin
    • New Contributor
    • February 15, 2017

    The uninstall and reinstall did not work for me either. Any other suggestions to fix?

    B
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    • bcampbell
    • Contributor
    • February 16, 2017

    @jdrake @efbadmin If you are deploying Self Service through your own app object, make sure it has the correct App Configuration settings in the object per this article: Manually Deploying Self Service Mobile for iOS

    R
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    • richeames
    • Contributor
    • May 31, 2017

    Came across this post recently since I was running into the Managed settings error and wanted to post my fix. Somehow we had 2 Self Service Apps listed Mobile Device Apps, one had the correct App settings, the other was the default no settings. Once I deleted the 2nd Self Service app from the JSS I was able to push out the Self Service app with the customized settings without any issues.

    Rich

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    • jcorderojr
    • New Contributor
    • November 21, 2017

    I completed the uninstall and reinstall and successfully worked here on this end.
    Thanks for the supportive link

    B
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    • basse
    • New Contributor
    • February 20, 2018

    We just decided to make the switch to the app rather than the webclip and of course I came across this very same error. After reading the complete article that @bcampbell had posted and worrying that I would have to change the settings and removing the webclip in the middle of the school year I finally noticed that there is a very important part in the article, namely line 16. Once I entered the string and edited the URL to our server the Self Service app worked.

    I did NOT have to change the INSTALL AUTOMATICALLY to NEITHER. Right now we still have it set to SELF SERVICE WEBCLIP.
    The app itself however is set to install automatically.

    We are currently using JAMF Pro v.10.1.1-t1513360285

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