GlobalProtect System Extensions

Question

Hi all,I am trying to install GlobalProtect on our Macs via Jamf Pro. I have GP installed with no issues and have the policy to set to configure the default portal. This all works great; however, the problem is, during the installation, GlobalProtect is not installing 'GlobalProtect System extensions' (see linked picture). Without this, I don't have a working VPN connection. I tried a few things I found on https://docs.paloaltonetworks.com/, but nothing works. It works fine if I manually install GlobalProtect and check this box. If I deploy the package with Jamf Pro, the box doesn't get checked, and the VPN doesn't work. Any ideas?

sdagley · Accepted Answer

@SKizale GP should install its extension automatically when a connection is opened. You can trigger the extension install after installing GP by running the following commands:/bin/mkdir -p "/Library/Application Support/PaloAltoNetworks/GlobalProtect"/usr/bin/touch "/Library/Application Support/PaloAltoNetworks/GlobalProtect/install_system_extensions.now"

SKizale · Answer

@SKizale GP should install its extension automatically when a connection is opened. You can trigger the extension install after installing GP by running the following commands:

/bin/mkdir -p "/Library/Application Support/PaloAltoNetworks/GlobalProtect"
/usr/bin/touch "/Library/Application Support/PaloAltoNetworks/GlobalProtect/install_system_extensions.now"

@sdagley, that did the trick. I ran those commands and tested the connection, but it still didn't work. So, without doing anything else, I rebooted and tried again, and it worked perfectly! I'll have to make up something that runs these post-install and reboots the machine. Thanks a bunch for your help. This had me stumped for a few days.

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