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Question

Hosted Instances - Outage?

  • February 23, 2016
  • 8 replies
  • 52 views
R
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Hi all, roll call!
Reply here if your instance is hosted with JAMF, and have been experiencing an outage for almost 2 hours now.

Thanks!
Mike

    8 replies

    acodega
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    • acodega
    • Valued Contributor
    • February 23, 2016

    Some others might be affected but I am not.

    davidacland
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    • davidacland
    • Valued Contributor
    • February 23, 2016

    We host our own clustered environment so no issues here :)

    L
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    • lucascantor
    • New Contributor
    • February 24, 2016

    We've had an outage for the past few hours for our hosted instance as well.

    R
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    • reelmike
    • Author
    • Contributor
    • February 24, 2016

    I think perhaps this begs for a feature request, or requests?

    • JAMF hosted instances "services status" from a webpage

    • JAMF hosted instances "outage notification system" - with timely updates

    • Dedicated hosted instances support Twitter account

    Thoughts anyone?
    Granted, this is literally the 2nd outage I've experienced, and we've been customers for almost a year. My issue here is that we're going on hour 6, and I feel like I'm sitting in the dark.

    J
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    • jrwilcox
    • Contributor
    • February 24, 2016

    We experience outages at least once a week.

    bpavlov
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    • bpavlov
    • Esteemed Contributor
    • February 24, 2016

    @jrwilcox That is not good. At all. You're paying top dollar for that kind of service. Is it an issue on JAMF's side or with the cloud provider they use?

    J
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    • jrwilcox
    • Contributor
    • February 24, 2016

    Pretty sure it is on JAMF's side.

    E
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    • eric_krause
    • Employee
    • February 25, 2016

    We did have a degradation of some JAMF Cloud resources that impacted JSS hosted services for some customers.  Those customers that may have been impacted by the issue were sent an email today. In an effort to increase our transparency and enhance our abilities to communicate quickly we have a new status page that is now available: http://status.jamfsoftware.com

    Thanks @reelmike for the suggestions.

    We also have plans to provide even more detailed status information in the future.

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