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How to clear notifications in selfservice app

  • September 27, 2024
  • 11 replies
  • 164 views

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I have a problem in the selfservice-app. 
I cant delete the notifications of failed installations. Note as read doesnt do anything, too. 

https://ibb.co/ChknWR1

Best answer by noahblair0

I was having the same issue...

Delete or rename ~/Library/Application Support/com.jamfsoftware.selfservice.mac/

Log out and log back in.

Phantom notifications gone!

11 replies

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  • Contributor
  • October 1, 2024

We are experiencing this issue as well.


jamiesmithJAX
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I am seeing this as well


pynenbergn
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  • New Contributor
  • October 1, 2024

Same here. I assumed it was a product defect.


Forum|alt.badge.img+4
  • Contributor
  • October 1, 2024

My guess is they will roll a patch into the new Self Service announced today at JNUC.


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  • New Contributor
  • October 2, 2024

Same here.


os-tech_r828
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  • New Contributor
  • October 4, 2024

Yes, I'm also hoping for this to get solved. I also have seen instances where it would say in Self Service that an app failed to install, but in reality the app successfully installed! Not a big deal for me personally but I just don't want our users to be confused!


Jaykrishna1
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  • Jamf Heroes
  • October 7, 2024

I am also seeing this.


noahblair0
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  • New Contributor
  • Answer
  • November 8, 2024

I was having the same issue...

Delete or rename ~/Library/Application Support/com.jamfsoftware.selfservice.mac/

Log out and log back in.

Phantom notifications gone!


Forum|alt.badge.img+3
  • Author
  • New Contributor
  • November 9, 2024

Thanks a lot !

I wrote a little skript for a policy, so people can fix this problem by themselves. 

 

sudo pkill -f "YourStoreName"
sudo rm -R ~/Library/Application\\ Support/com.jamfsoftware.selfservice.mac/


mmb79
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  • New Contributor
  • January 31, 2025

I was having the same issue...

Delete or rename ~/Library/Application Support/com.jamfsoftware.selfservice.mac/

Log out and log back in.

Phantom notifications gone!


Thanks for the information. I used:

 

#!/bin/sh

# get current user
current_user=$(scutil <<< "show State:/Users/ConsoleUser" | awk '/Name :/ && ! /loginwindow/ {print $3}')

# delete com.jamfsoftware.selfservice.mac for current_user
rm -R /Users/$current_user/Library/Application\\ Support/com.jamfsoftware.selfservice.mac

 

All the best,

mmb79


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  • Valued Contributor
  • November 21, 2025

Anyone have any luck clearing phantom notifications in Self Service+? Clearing all notifications en masse or individually works, until I relaunch Self Service+. 😒