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Question

How to package Self Service 8.0?

  • December 15, 2010
  • 10 replies
  • 42 views
J
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How are you all packaging Self Service to upgrade clients?

I packaged Self Service 8.0 (basically it's just a .dmg with Applications>Self Service and nothing else), uploaded it to Casper Admin, and can push it to a test machine using Casper Remote. However, when I launch the application, I get a Runtime error saying "Runtime Error 4: Failed Assertion Location: /Volumes/RBUS/REALbasic/REALbasic Xcode/../../Common/plugin.cpp:7255 Failure Condition: pluginEntryTable.GetEntry (entrypointName, out) Failure Message: can't find plugin method DOMNodeMBS.getAttributes as DOMNamedNodeMapMBS".

I hit the "Continue" button but it just repeats the same error and never opens Self Service 8.0. I double-checked and jamf version=8.0 on the client so I don't think it's an incompatibility with the jamf binary version but I have no idea what that error means. Any Ideas?

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    10 replies

    P
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    • pbachuwa
    • Contributor
    • December 15, 2010

    Did you remove the old version first? You must do that! I have a policy that removes the old version and then installs the new version.

    Patrick Bachuwa
    Desktop Engineering Applications Sears Holdings Corporation
    Michigan Campus
    3000 W. 14 Mile Road
    Royal Oak, MI  48073-1717
    Phone: 248 637-0350
    Patrick.Bachuwa at searshc.com

    P
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    • pbachuwa
    • Contributor
    • December 15, 2010

    Patrick Bachuwa
    Desktop Engineering Applications Sears Holdings Corporation
    Michigan Campus
    3000 W. 14 Mile Road
    Royal Oak, MI 48073-1717
    Phone: 248 637-0350
    Patrick.Bachuwa at searshc.com

    ![external image link](attachments/52548dc168cf4f5a92b447c5040ac8dd)

    J
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    • John_moore4
    • Author
    • New Contributor
    • December 15, 2010

    I had totally forgot to do that. Uninstalled first, then installed the
    new version and it worked. I'll remember to put it that way in my policy. It's always something so simple. :)

    Thanks for your help!

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    bentoms
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    • bentoms
    • Hall of Fame
    • December 15, 2010

    I have been seeing the same error with our 7.31 self service & pused it
    out without removing the older versions.

    So please try John & let us know.

    Regards,
    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    T
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    • tlarkin
    • Honored Contributor
    • December 15, 2010

    Yeah I learned this the hard way myself, and you must remove the old version first. I already asked Jamf for a feature request to have built in updating tools to automatically update things like casper imaging, self service, casper remote, etc on client machines

    bentoms
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    • bentoms
    • Hall of Fame
    • December 15, 2010

    I know you've just sorted.. BUT we number our packages like 010 etc so it does get removed in the correct order to avoid this issues from policies.. (casper will make chioces at times alpha numerically)

    Our self service v8 update policy will look like:

    010 Self Service 7.3.1 uninstall
    011 Self Service 8 install

    Regards,
    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    P
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    • pbachuwa
    • Contributor
    • December 15, 2010

    Good to know, I have it like that on the actual package but not in the
    name. Should that's be the same?

    Patrick Bachuwa
    Desktop Engineering Applications Sears Holdings Corporation
    Michigan Campus
    3000 W. 14 Mile Road
    Royal Oak, MI 48073-1717
    Phone: 248 637-0350

    ![external image link](attachments/df91d3a45736472a98343c17d176cf41)

    T
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    • tlarkin
    • Honored Contributor
    • December 15, 2010

    I do it via shell script

    #!/bin/bash

    # remove self service

    /bin/rm -rf /Applications/Self Service

    /usr/sbin/jamf policy -trigger updateselfservice

    exit 0

    That is the quick and dirty version.

    ![external image link](attachments/b411da85d6464f929a0cbe5b9a5a27b4)

    J
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    • jszaszvari
    • Employee
    • January 7, 2011

    How are you getting the "Uninstall" action there?

    I can only see :

    Install
    Cache
    Install Cached
    Nothing

    Any help would be much appreciated.

    Regards
    John

    J
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    • John_moore4
    • Author
    • New Contributor
    • January 7, 2011

    If you use the "index" button on the package in Casper admin you can then go into the properties and check the box for "allow this package to be uninstalled".

    Sent from my iPhone

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