Our students are running Macbook Air's with Sierra 10.12.6 (although we are about to have them upgrade to Mojave). In the past, our students created their own Apple ID's so they are not managed. That changed this year for the new students, but it affects grades 9 - 12 (we're 8 - 12). We are using the Apple VPP store to purchase textbooks. While we used to give them codes, we decided to assign their books using Managed Distribution. So we set everything up in Jamf Pro and had the books assigned to the users.
This worked out fairly well for the most part but we've had issues with students whose Apple ID's were disabled by Apple "for security reasons." They never got their books. I've had to call Apple on several occasions with the affected students present to re-enable their Apple ID's. This has allowed me to issue old codes I had for the same books, but they could not get the books assigned to them through Jamf. We had a few new textbooks this school year, we don't have codes to give them for those books and we don't want to have to pay double to Apple to buy the books again.
Is there a way to re-assign the books to the students in Jamf or is this an Apple issue that needs to be resolved through them? In past, one of my former co-workers had to call Apple and get them to issue codes to us but I was wondering if there's a simple way to do this in Jamf, given that the books are essentially stuck in limbo.
I figure the solution going forward is to have managed Apple ID's for the students but we are only creating those for new students. Older students are still using the Apple ID's they've created.
Thanks!
