I had a call from our local Apple Care service center who currently have one of our 27" iMacs in their workshop. The Wifi card needs replacing and the HDD is a 3TB drive which is part of a replacement program. We have firmware passwords on all our Macs (which has been removed from this iMac) and we control Wifi using Managed preferences. We also recreated the recovery partition using Recovery Partition Creator and the Macs are all running Mavericks. We have not enabled FileVault. So there are 3 problems. The iMac will only mount new drives when the old Internal HDD is present. It won't see any new internal drives at all if the old internal HDD is not installed The old internal HDD won't mount on any other Mac - it appears to need to be initialised. The data is present on the HDD as it can still boot the old iMac The new wifi card isn't working. A low level hardware test shows it isn't activating You could possibly blame 2 and 3 on a dodgy logic board (?) but that doesn't explain why the internal HDD needs to be in the old iMac and won't boot or be mounted on anything else. Does anyone have any idea because our Apple Service Centre isn't getting anywhere with conversation with Apple - they are stumped as well. The 3TB hadn't actually failed - it is just part of a replacement program so they want to replace it while it is in the workshop.

Question

iMac only sees old internal HDD, new internal HDDs won't mount, old HDD won't mount on other Macs

Forum|Forum|10 years ago
November 17, 2015
6 replies
80 views

+6

nigelg
Contributor

I had a call from our local Apple Care service center who currently have one of our 27" iMacs in their workshop. The Wifi card needs replacing and the HDD is a 3TB drive which is part of a replacement program. We have firmware passwords on all our Macs (which has been removed from this iMac) and we control Wifi using Managed preferences. We also recreated the recovery partition using Recovery Partition Creator and the Macs are all running Mavericks. We have not enabled FileVault.

So there are 3 problems.

The iMac will only mount new drives when the old Internal HDD is present. It won't see any new internal drives at all if the old internal HDD is not installed
The old internal HDD won't mount on any other Mac - it appears to need to be initialised. The data is present on the HDD as it can still boot the old iMac
The new wifi card isn't working. A low level hardware test shows it isn't activating

You could possibly blame 2 and 3 on a dodgy logic board (?) but that doesn't explain why the internal HDD needs to be in the old iMac and won't boot or be mounted on anything else. Does anyone have any idea because our Apple Service Centre isn't getting anywhere with conversation with Apple - they are stumped as well. The 3TB hadn't actually failed - it is just part of a replacement program so they want to replace it while it is in the workshop.

P

+11

pblake
Contributor
Forum|Forum|10 years ago
November 17, 2015

Have you tried removing the firmware password before making the hardware changes. It is possible the board doesn't allow changes while a password is set.

Like

N

+6

nigelg
Author
Contributor
Forum|Forum|10 years ago
November 17, 2015

Thanks @pblake Originally the Mac was delivered to the service centre with the firmware password active. It was then removed and the drive was taken out afterwards. I could ask them to reconnect the drive and activate then deactivate the firmware password and see what happens.

Still can't think of a reason why the HDD wouldn't mount in any other Mac even if the firmware password was active on the original Mac. Something is wrong there