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I'm encountering an issue with installing Sophos on a machine through Jamf Self Service, 

I've packaged Sophos using Composer, and the same .pkg works flawlessly when deployed through a Sophos policy to all devices. However, when attempting to install it through Jamf Self Service, the process appears to complete ("Done" message), but the app doesn't actually install on the machine and I'm seeking some guidance from the community. 

you would need to provide a bit more info about how you package / scripts are set to run. if all its doing is copying a file locally, and a script running, it might say done even if the script fails.
There are also different ways to deploy sophos, are you using the following: https://doc.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/EndpointProtection/MacDeployment/index.html#save-the-configuration-profile-and-installation-script
If so you can probably edit the script to not remove the files at the end and exit the the script outputs to a file for trouble shooting

you would need to provide a bit more info about how you package / scripts are set to run. if all its doing is copying a file locally, and a script running, it might say done even if the script fails.
There are also different ways to deploy sophos, are you using the following: https://doc.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/EndpointProtection/MacDeployment/index.html#save-the-configuration-profile-and-installation-script
If so you can probably edit the script to not remove the files at the end and exit the the script outputs to a file for trouble shooting


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