Installation of printers via Self Service

Question

We are looking at the possibility of offering printer installs via Casper's
Self Service. Currently all our printers deploy properly in our image
configurations, via Casper Remote or as part of policy install at start-up.

My problem: When I create the Self Service policy to install a network
printer and then try to invoke the installation via Casper's Self Service on
the end user's computer, the installation window goes into a never ending
status of: 'Starting CUPS'. The only way to end the session is to force
quite Self Service. (Once the computer is restarted the printer appears.)

Has anyone else experienced this issue?  Does anyone have know of a fix?

Thank you in advance for any help or suggestions,

-- 
Mark SampersTechnology Support Cluster SpecialistIndependent School District 196Rosemount-Apple Valley-Eagan Public Schools3455 153rd Street WestRosemount, MN  55068651-423-7973

Anonymous · Answer

Try deploying via a script? You'll need to go to that printer in your JSS to
get the JSS ID of the printer.

Then make a Self Service policy to run:

#!/bin/bash
jamf mapPrinter id <JSS ID of printer>

I believe the jamf mapPrinter command should stop cups, install the printer,
and restart cups for you.

Also, which version of the JSS and Self Service are you using?

Bob

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded