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Question

Installing apps through Jamf App Store

  • October 29, 2024
  • 8 replies
  • 105 views
A
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Hello,

 

We were trying to install iMovie to some laptops. We add the laptop to the scope of the imovie app catalog in jamf pro but nothing appears to happen. The app would not show up on the laptop after a few restarts and manual inventory updates. In jamf, the app shows in the scope of the computer but in the history tab there was no pending, failed or completed command that shows regarding the iMovie app. I went into this section in the image provided and in username box i typed in admin which is the local admin account we create on all managed laptops. After that the iMovie app downloaded on the laptop. Not sure if typing the admin account in the username was the solution but will   I have to do this to every laptop I assign the iMovie app? How can I avoid this and just make sure the app installs on all laptops in scope? Thanks

 

    8 replies

    howie_isaacks
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    • howie_isaacks
    • Esteemed Contributor
    • October 29, 2024

    For iMovie and any other apps you are trying to deploy, what do you see in Deployment Status? Did you set this up as a Self Service install or to install automatically? 

    A
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    • acamare10
    • Author
    • Contributor
    • October 29, 2024

    For iMovie and any other apps you are trying to deploy, what do you see in Deployment Status? Did you set this up as a Self Service install or to install automatically? 


    Hello,

    Under Distribution Method, it is configured to Install Automatically/Prompt users to install.

    Thanks

    dvasquez
    dvasquez
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    • dvasquez
    • Valued Contributor
    • October 29, 2024

    I generally remove all Apple Native apps on our deployments.

    But, if I were to give you a few tips:

    Make sure the quantity of available VPP codes are correct

    Ensure the assignment is correct (sounds like it is)

    Ensure the Managed Distribution is set to your purchased Content. (Our XCode example)

     

     

     

     

     

     

     

     

     

     

     

     

     

    Also check this thread out, make note of any applied restrictions:

    https://community.jamf.com/t5/jamf-pro/device-based-vpp-requires-admin-account-to-install/m-p/121279

    also this:

    https://learn.jamf.com/en-US/bundle/technical-articles/page/Moving_from_User-_to_Device-based_Volume_Purchasing_Assignments.html

    good luck!

    I would also verify how the app is installed, we use device assignment never user assignment. It is much easier to revoke and move licenses.

     

    jamiesmithJAX
    RaxiaDK
    howie_isaacks
    Forum|alt.badge.img+23
    • howie_isaacks
    • Esteemed Contributor
    • October 29, 2024

    Hello,

    Under Distribution Method, it is configured to Install Automatically/Prompt users to install.

    Thanks


    Thanks for the added info. I should have realized that you were trying to distribute from the Apple app store but your post title used "Jamf App Store". @dvasquez's response is the correct one. For apps coming from Apple, you need to make sure you have purchased them through Apple Business Manager/Apple School Manager, even free apps. You can add apps but they won't install unless they were purchased and they are showing as available in Jamf Pro.

    dvasquez
    pTmichaelm
    A
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    • acamare10
    • Author
    • Contributor
    • October 29, 2024

    I generally remove all Apple Native apps on our deployments.

    But, if I were to give you a few tips:

    Make sure the quantity of available VPP codes are correct

    Ensure the assignment is correct (sounds like it is)

    Ensure the Managed Distribution is set to your purchased Content. (Our XCode example)

     

     

     

     

     

     

     

     

     

     

     

     

     

    Also check this thread out, make note of any applied restrictions:

    https://community.jamf.com/t5/jamf-pro/device-based-vpp-requires-admin-account-to-install/m-p/121279

    also this:

    https://learn.jamf.com/en-US/bundle/technical-articles/page/Moving_from_User-_to_Device-based_Volume_Purchasing_Assignments.html

    good luck!

    I would also verify how the app is installed, we use device assignment never user assignment. It is much easier to revoke and move licenses.

     


    This is what I see on my end, please let me know if you notice something that is wrong.

    Thanks

     

    howie_isaacks
    Forum|alt.badge.img+23
    • howie_isaacks
    • Esteemed Contributor
    • October 30, 2024

    This is what I see on my end, please let me know if you notice something that is wrong.

    Thanks

     


    This is scoped to "Specific Computers". Did you specify what specific computers or groups that this app should install on?

    Shyamsundar
    Forum|alt.badge.img+13
    • Shyamsundar
    • Jamf Heroes
    • October 31, 2024

    What is your distribution method did you made it available in self service or you selected as install automatically

    pTmichaelm
    Forum|alt.badge.img+3
    • pTmichaelm
    • New Contributor
    • December 13, 2024

    Thanks for the added info. I should have realized that you were trying to distribute from the Apple app store but your post title used "Jamf App Store". @dvasquez's response is the correct one. For apps coming from Apple, you need to make sure you have purchased them through Apple Business Manager/Apple School Manager, even free apps. You can add apps but they won't install unless they were purchased and they are showing as available in Jamf Pro.


    This information of "purchasing" even if it's free in ABM helped me a lot! I've deployed a test device where I Block Personal Apple ID in my organization and while it works well, had issue with deploying apps from apple store itself. Now it works wonderfully :)

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