Thanks in advance for your input...
Our current scenario: our newly purchased iOS/iPadOS devices are automatically enrolled into Jamf Pro and then go into a default group. This group has a relatively restrictive Configuration Profile that prevents users from adding an Apple Account. If the user needs a different configuration or apps on their device, they need to submit a form to the device management team. From there, the device mgmt team works with the user and so on. Since we’re in education, we’re dealing with a full gamut of needs, business apps, engineering, utility/infrastructure, scientific, entertainment, media, development...you get the idea. So, we can’t anticipate ALL of the apps users want beforehand.
Questions: what is your organization's workflow for newly purchased iOS/iPadOS devices? And how do you communicate to end-users where to go for additional support/apps/configs when they power on their new device?
We're thinking either a wallpaper with messaging about reaching out to IT for assistance...or a "start here" app that guides end-users to IT...or something else. We're interested in hearing what other solutions you all have developed.
