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Question

iPad appears to enroll, but

  • December 3, 2013
  • 2 replies
  • 14 views

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Until now we have only managed Macs but I wanted to assess the iOS management. I created an invite and the iPad I am using got the successful enrollment confirmation from the JSS but it is not showing up in the inventory, and the Self Service webclip never appears.

Any ideas where to start? APN stuff all works fine is OS X, so I am assuming it is not a port issue.

2 replies

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  • Contributor
  • December 24, 2013

I'm having the same issue, were you ever able to get it resolved?


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  • Author
  • Contributor
  • January 6, 2014

We did get it resolved by renewing the APN certificate. It was not due to expire for a few more months, but that is what got us up and going again.

Bear in mind you may want to verify that the topic names match after renewing on existing clients, otherwise you may need to re-enroll them. In our scenarios existing OS X clients were affected.

Hope this helps.