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Question

iPad no longer visible in the JSS

  • September 6, 2016
  • 3 replies
  • 18 views

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I have one singular iPad that has disappeared from my JSS twice now. When I physically check the device it tells me in the settings that it is still connected. I am not able to manage the device. Device management on the iPad still lists the MDM profile and certificates. The first time this happened I did a wipe & restore but I do not want to have to repeat this every month. Has anyone else come across this issue?

3 replies

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  • New Contributor
  • September 8, 2016

Hmm I have had this happen before. What version of the JSS are on? Are you using DEP or configurator?


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  • Author
  • Valued Contributor
  • September 13, 2016

Currently in JSS 9.96.1472575603.c using DEP for everything.


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  • New Contributor
  • October 13, 2016

Damn ok sorry I my issue was due to a massive bug in configurator at the time of supervising the iPads.