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Question

iPad Unenrolling on it's Own

  • May 1, 2024
  • 3 replies
  • 17 views
C
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We've had about 5 students bring their iPads to us and say that all their apps have been deleted.

Every app pushed out by Jamf is gone. Jamf shows that no config profiles are applied, no apps are installed, and there is no last inventory date - it's like it's become unenrolled except the management buttons are still showing, though clicking them does nothing.

I'm not 100% sure but it does seem to have started with the 17.4.1 update.

The students are sometimes using the iPads at the time - I don't see anything in the management logs to explain it - just that it uninstalls the apps.


Has anybody else experienced this? Any advice?

Thanks 

    3 replies

    RaxiaDK
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    • RaxiaDK
    • Valued Contributor
    • May 1, 2024

    Are they ADE or user enrolled?
    Sound like a MDM remove push or they manuelt remove the MDM key on the device.

    C
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    • CaterhamSchool
    • Author
    • New Contributor
    • May 1, 2024

    ADE enrolled - they're not able to unenroll the devices themselves.

     

    I don't see a remove push in the management history and the management buttons still show - almost like they're half unenrolled.

    And it's very odd it's only started happening since the latest update....

    Thanks

    RaxiaDK
    Forum|alt.badge.img+10
    • RaxiaDK
    • Valued Contributor
    • May 1, 2024

    ADE enrolled - they're not able to unenroll the devices themselves.

     

    I don't see a remove push in the management history and the management buttons still show - almost like they're half unenrolled.

    And it's very odd it's only started happening since the latest update....

    Thanks


    It looks like a case for jamf support, they can look inside the db.

    If you clean up history, its gone from gui

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