We have about 130 iPads in or org. enrolled via pre-stage enrollment. Many of these iPads have not been in use as they are issued to traveling sales members who have not been traveling due to Covid.
Recently we have been trying to make sure all devices are in compliance (OS updates, modifying config profiles, etc.). During this process I noticed that about 50 of the iPads stopped communicating with JSS and will not receive pushes. Although some may just not be on, I have verified on multiple in-hand that they are on, connected to internet, and the MDM profile shows as verified on the device and in Jamf. They just do not receive commands.
The other odd item is about 37 of those devices all show the last inventory update of the exact same date and time 8/30/2020 at 2:15pm. So far the only solution I've had is with the devices in hand, if it lets me remove the profile, to remove and re-enroll. For others we have to wipe and reconfigure.
The problem is that all of these devices are remote across the country and it will be a large undertaking to individually connect with each user to potentially wipe the device and reconfigure.
Has anyone experienced anything similar to this and/or know of any other potential solutions?
