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Issue with Outlook 15.32?

  • March 14, 2017
  • 7 replies
  • 41 views
mhasman
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Is anybody experiencing an issue with Outlook after updated with today's version 15.32? Some users reported that they can not open new emails - clicking to the "New Email" button does not open the new email window. Outlook itself shows the status "Connected to Server".
Thanks!

Best answer by RobertHammen

@carlo.anselmi WebEx Productivity Tools in particular. Need to be running 31.11.1.62 or later. There's a LaunchAgent in /Library/LaunchAgents, a plugin in /Library/Application Support/Microsoft, and an app folder inside /Users/Shared that need to be removed if 15.32 is installed.

#!/bin/sh
if [[ -e "//Library/Application Support/Microsoft/WebExPlugin" ]]; then
   /bin/rm -rf "/Library/Application Support/Microsoft/WebExPlugin"
fi

if [[ -e "//Library/LaunchAgents/com.webex.pluginagent.plist" ]]; then
   /bin/rm -rf "/Library/LaunchAgents/com.webex.pluginagent.plist"
fi

if [[ -e "//Users/Shared/WebExPlugin" ]]; then
   /bin/rm -rf "/Users/Shared/WebExPlugin"
fi

    7 replies

    mhasman
    Forum|alt.badge.img+22
    • mhasman
    • Author
    • Valued Contributor
    • March 14, 2017

    Seems like WebEx is the reason of the issue...

    C
    Forum|alt.badge.img+10
    • carlo_anselmi
    • Valued Contributor
    • March 15, 2017

    Hello, would you be so kind sharing some additional info about your findings?
    Thank you!

    RobertHammen
    Forum|alt.badge.img+29
    • RobertHammen
    • Esteemed Contributor
    • Answer
    • March 15, 2017

    @carlo.anselmi WebEx Productivity Tools in particular. Need to be running 31.11.1.62 or later. There's a LaunchAgent in /Library/LaunchAgents, a plugin in /Library/Application Support/Microsoft, and an app folder inside /Users/Shared that need to be removed if 15.32 is installed.

    #!/bin/sh
if [[ -e "//Library/Application Support/Microsoft/WebExPlugin" ]]; then
   /bin/rm -rf "/Library/Application Support/Microsoft/WebExPlugin"
fi

if [[ -e "//Library/LaunchAgents/com.webex.pluginagent.plist" ]]; then
   /bin/rm -rf "/Library/LaunchAgents/com.webex.pluginagent.plist"
fi

if [[ -e "//Users/Shared/WebExPlugin" ]]; then
   /bin/rm -rf "/Users/Shared/WebExPlugin"
fi
    mhasman
    Forum|alt.badge.img+22
    • mhasman
    • Author
    • Valued Contributor
    • March 15, 2017

    @carlo.anselmi We found that previews version of WebEx Prod Tools was responsible for the issue. When not installed, 15.32 works fine. Seems like we need updated version. I just downloaded 31.11.1.62, and was going to test it.

    @RobertHammen Robert , thank you for details and script!

    T
    Forum|alt.badge.img+12
    • Tigerhaven
    • Contributor
    • March 15, 2017

    Webex Productivity Tool Version 31.11.1.62 resolved the issue with Outlook 15.32 and .33 (in fast track)

    Kunal V
    C
    Forum|alt.badge.img+10
    • carlo_anselmi
    • Valued Contributor
    • March 15, 2017

    Hello and many thanks for your detailed answers!

    M
    Forum|alt.badge.img+11

    Strange enough, if Outlook is open full screen the New Email button works. Upgrading to WebEx Productivity Tools 31.11 now to see if it resolves this issue for me. Thanks for the info!

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